Customer Advisor

Overview

Join NoteMachine UK Ltd – A Brink\’s Company as a Customer Advisor. You will be at the heart of providing exceptional support to merchants, card holders, and field staff across the UK. Department: Customer Services. Hours: 4 on, 4 off – 12-hour shifts (7am – 7pm).

Join NoteMachine\’s dynamic Customer Services team as a Customer Advisor.

Responsibilities

• First point of contact for merchants, card holders, and field support teams
• Provide 1st line support, including ATM fault handling and remote fixes
• Handle complaints and service issues with professionalism and empathy
• Monitor our ATM estate in real-time to ensure uptime and reliability
• Manage inbound calls, emails, and switchboard activity
• Record and log all interactions accurately
• Support and collaborate with internal teams, engineers, and Company Directors
• Get involved in exciting projects that shape the future of customer service

Qualifications

• Five GCSEs (A*-C) or equivalent
• Experience in a customer service environment (phone or face-to-face)
• Great IT skills and confidence with learning new systems
• A professional and friendly telephone manner
• A proactive and problem-solving mindset

Benefits

• A competitive salary with an attractive bonus plan
• Excellent career progression and opportunities for development within a growing and diverse company
• Access to Medicash for medical expenses
• Store discounts and cashback after 12 months service
• A salary sacrifice pension programme
• Life insurance scheme, paying x4 your annual salary
• Sickness insurance programme for employees after a year\’s service