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- Tasks: Provide technical support and troubleshoot issues to keep ATMs running smoothly.
- Company: Join NoteMachine UK Ltd, a leader in cash delivery solutions.
- Benefits: Full training, career progression, wellness programs, and store discounts.
- Why this job: Make a real impact while developing your technical skills in a supportive team.
- Qualifications: Team player with attention to detail; helpdesk experience is a plus.
- Other info: Enjoy a dynamic work environment with flexible shift patterns.
The predicted salary is between 30000 - 42000 £ per year.
Location: Crickhowell, Wales, United Kingdom
Join to apply for the Technical Support role at NoteMachine UK Ltd - A Brink's Company.
Are you looking for a thrilling new challenge that combines technical skills, teamwork, and real‑world impact? If so, we have the role for you! At NoteMachine, we’re on the hunt for Technical Support to be one of the driving forces behind our mission to deliver cash when and where it’s needed most.
In this role you will be working 48 hours a week with 4 on 4 off shift patterns. With our in‑house training, you’ll become the expert behind the connections that keep our ATMs running smoothly across the UK.
Day in the Life
As a Technical Support, your days are dynamic, covering everything from basic router configurations to troubleshooting network faults. You’ll be a valued member of the go‑to team for our internal and external customers, resolving technical issues with your expertise and precision. Whether you’re on the phone with one of our engineers or diving into spreadsheets, your role is pivotal in our operations division.
The Right Fit
We’re looking for a team player with an eye for detail and a passion for learning. No advanced experience is necessary; we’re committed to providing top‑notch training in an environment where your contributions have a direct impact on our daily operations. A good telephone manner and experience working on a helpdesk in the past is desirable but not essential.
Benefits
- Full job training with career progression and development opportunities
- 21 days annual leave increasing to 22 days after a year's service respectively
- Salary Sacrifice Pension Program with higher take‑home pay and contributions
- Employee wellness program offering free confidential counselling service
- Life insurance scheme (4× annual salary)
- Store discounts with top brands (after 12 months)
- Sickness insurance program (after 12 months)
- Medicash access
Seniority Level: Entry level
Employment Type: Full‑time
Job Function: Information Technology
Industries: Transportation, Logistics, Supply Chain and Storage
Technical Support in Crickhowell employer: NoteMachine UK Ltd - A Brink's Company
Contact Detail:
NoteMachine UK Ltd - A Brink's Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support in Crickhowell
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on NoteMachine and their mission. This will help you connect your skills to what they need and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common technical support scenarios or questions you might face during the interview. This will boost your confidence and help you articulate your problem-solving skills effectively.
✨Tip Number 3
Show off your teamwork skills! Since this role is all about collaboration, be ready to share examples of how you've worked well with others in the past. Highlighting your ability to communicate and resolve issues as a team player can really set you apart.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Technical Support in Crickhowell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Support role. Highlight any relevant technical skills, even if they’re basic, and don’t forget to mention your teamwork abilities!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how you can contribute to NoteMachine’s mission. Keep it friendly and professional, and let your personality come through.
Show Off Your Communication Skills: Since you'll be dealing with customers and engineers, it's important to demonstrate your communication skills in your application. Use clear and concise language, and make sure to proofread for any typos or errors.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our awesome team at NoteMachine!
How to prepare for a job interview at NoteMachine UK Ltd - A Brink's Company
✨Know Your Tech Basics
Brush up on your technical knowledge related to routers and network troubleshooting. Even if you don’t have extensive experience, being familiar with basic concepts will show your enthusiasm and readiness to learn.
✨Showcase Your Team Spirit
Since teamwork is key in this role, be prepared to share examples of how you've worked effectively in a team before. Highlighting your collaborative skills can set you apart from other candidates.
✨Practice Your Phone Etiquette
A good telephone manner is desirable for this position. Practise speaking clearly and confidently over the phone, as you may need to communicate technical issues to both customers and engineers.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s operations or the training process. This shows your genuine interest in the role and helps you understand how you can contribute to their mission.
