At a Glance
- Tasks: Design and manage global training programs for ATM Managed Services operations.
- Company: Join a leading financial services company focused on innovation and excellence.
- Benefits: Competitive salary, travel opportunities, and a chance to shape training strategies.
- Other info: Dynamic role with opportunities for continuous improvement and global collaboration.
- Why this job: Make a real impact by enhancing training and operational efficiency in a global setting.
- Qualifications: 5+ years in ATM operations or managed services; strong training program experience required.
The predicted salary is between 60000 - 75000 £ per year.
We are seeking an accomplished and dynamic Manager - ATM Managed Services Training to join our team. This newly created role is responsible for designing, implementing, and managing training programs that support ATM Managed Services (AMS) operations globally.
Key Responsibilities
- Strategic Initiatives
- Design and execute a global training strategy for ATM Managed Services that aligns with operational goals, service-level agreements (SLAs), and customer expectations.
- Build standardized onboarding, refresher, and advanced training programs to support AMS operations, monitoring centers, and support teams.
- Establish a scalable training roadmap that supports new tools, system implementations, and operational growth.
- Collaboration & Stakeholder Engagement
- Partner closely with Global Operations, Monitoring Centers, Field Services, Engineering, IT, and Vendor Management to identify training needs and close skill gaps.
- Collaborate with country and regional leaders to ensure training content and delivery align with local operational requirements while maintaining global standards.
- Act as the primary point of contact for AMS training initiatives across regions.
- Performance Metrics & Accountability
- Define and track measurable training outcomes, including performance improvements, error reduction, incident trends, SLA adherence, and service quality metrics.
- Use operational data, KPIs, audit findings, and root-cause analysis to assess training effectiveness and guide enhancements.
- Provide regular reporting to leadership on training participation, results, and operational impact.
- Continuous Improvement & Innovation
- Continuously refine training content, delivery methods, and tools to improve effectiveness and scalability.
- Support continuous improvement initiatives related to monitoring processes, VMS enhancements, and operational workflows.
- Identify opportunities to streamline processes, improve knowledge transfer, and increase operational efficiency through training innovation.
Preferred Qualifications
- Bachelor's degree in Business, Operations, Technology, Training & Development, or a related field.
- Minimum of 5+ years of experience in ATM operations, managed services, financial services operations, or technical service environments.
- Proven experience building and managing training programs in operational, SLA-driven environments.
- Strong knowledge of ATM systems, monitoring processes, incident management, and service delivery models.
- Demonstrated experience translating business objectives into actionable training and operational enablement strategies.
- Proficiency with training tools, learning platforms, and operational reporting systems.
Additional Requirements
- Willingness to travel domestically and internationally as business needs require.
- Relocation assistance is not available for this role.
- Strong organizational skills with the ability to manage multiple priorities and projects simultaneously.
- Flexibility to work across different time zones to support global AMS operations.
- Ability to continuously identify opportunities to enhance training effectiveness, service delivery consistency, and customer satisfaction.
ATM Managed Service Training Manager employer: NoteMachine UK Ltd - A Brink's Company
Join a forward-thinking company that prioritises employee development and innovation in the ATM Managed Services sector. With a strong emphasis on collaboration and continuous improvement, we offer a dynamic work culture where your contributions directly impact global operations. Enjoy comprehensive training programmes, opportunities for professional growth, and the chance to work with diverse teams across various regions, all while making a meaningful difference in service delivery.
Contact Details:
NoteMachine UK Ltd - A Brink's Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ATM Managed Service Training Manager
✨Tip Number 1
Network like a pro! Reach out to folks in the ATM Managed Services field on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Showcase your skills in action! If you’ve got a portfolio or examples of training programs you've designed, bring them along to interviews. It’s all about proving you can deliver results.
✨Tip Number 3
Tailor your approach! When you’re applying through our website, make sure to highlight how your experience aligns with the specific needs of the ATM Managed Services role. We love seeing that connection!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
We think you need these skills to ace ATM Managed Service Training Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the ATM Managed Services Training Manager role. Highlight your experience in designing training programmes and managing operational goals to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about training and how your background fits with our global operations. Don’t forget to mention any specific achievements that demonstrate your impact in previous roles.
Showcase Your Collaboration Skills:Since this role involves working closely with various teams, make sure to highlight your collaboration skills. Share examples of how you've partnered with different stakeholders to identify training needs and close skill gaps in the past.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at NoteMachine UK Ltd - A Brink's Company
✨Know Your Training Strategies
Make sure you understand the key responsibilities of the role, especially around designing and implementing training programmes. Be ready to discuss your previous experiences in building training strategies that align with operational goals and SLAs.
✨Showcase Collaboration Skills
This role requires a lot of teamwork with various departments. Prepare examples of how you've successfully partnered with different teams in the past to identify training needs and close skill gaps. Highlight your ability to adapt training content to meet local requirements while maintaining global standards.
✨Metrics Matter
Be prepared to talk about how you define and track training outcomes. Discuss any experience you have with using KPIs and operational data to assess training effectiveness. This shows you understand the importance of accountability in training initiatives.
✨Embrace Continuous Improvement
Demonstrate your commitment to refining training content and delivery methods. Share examples of how you've innovated training processes in the past, and be ready to discuss how you would approach continuous improvement in this role.
