At a Glance
- Tasks: Be the voice of our customers, managing inquiries and feedback across social media and email.
- Company: Join Noted Aromas, a passionate team creating accessible high-quality fragrances.
- Benefits: Flexible work with 3 days in office and 2 from home, plus a collaborative culture.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in a growing brand while enhancing customer experiences.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Altrincham - 3 days in office, 2 from home
About Us
At Noted Aromas, we’re on a mission to make high-quality fragrances accessible to everyone. Born in the UK and built by a passionate team of fragrance experts, we create scents inspired by timeless favourites that people can enjoy every day. We’re a growing, fast-paced business with big ambitions and we know our success comes from the people behind it. That’s why we foster an open, collaborative, and inclusive culture where ideas are encouraged, talent is developed, and every team member plays a part in shaping our journey.
The Role
We're looking for a proactive Customer Service Executive to be the voice of the customer at Noted Aromas. You'll own customer communication across email and all social media channels, manage feedback on review platforms, and proactively get ahead of order and delivery issues before they become complaints. This is a hands-on role in a fast-paced, growing B2C ecommerce business that will require you to take ownership of the role - ideal for someone that wants to make a real impact in a growing brand.
Key Responsibilities
- Respond to customer enquiries via email and all social media channels (Instagram, Facebook, TikTok, etc.) in a timely, on-brand manner
- Act as the voice of the customer internally, feeding back recurring issues, themes, and suggestions to the wider team
- Manage and respond to Trustpilot and other customer reviews, maintaining and improving our online reputation
- Proactively contact customers regarding order or delivery issues (e.g. delays, missing items, returns)
- Maintain accurate logs and spreadsheets in line with company policies and processes
- Handle general day-to-day customer service tasks as needed, supporting the wider team where required
- Liaise with couriers to raise investigations on missing or delayed parcels and help to ensure deliveries are running smoothly
What we're looking for
- Previous experience in a customer service role, ideally within a B2C ecommerce business (fragrance or beauty would be a bonus!)
- Comfortable working in a fast-paced, growing company where priorities can shift
- Proactive self-starter - someone who spots issues and acts on them rather than waiting to be told
- Strong written communication skills, with the ability to adapt tone across email, social, and reviews
- Organised, with good attention to detail for accurate spreadsheet and case logging
- Confident managing multiple channels and conversations at once
- A genuine passion for delivering a great customer experience
- Experience with platforms such as Shopify, ShipStation, CX platforms (Re:amaze, ZenDesk, Gorgias etc) is desired (but not essential)
Please apply now to be considered.
Customer Service Executive in Altrincham employer: Noted. Aromas
At Noted Aromas, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values collaboration and inclusivity. Our Altrincham location provides a flexible working environment with three days in the office and two from home, allowing for a healthy work-life balance. We are committed to employee growth, providing opportunities for development within our fast-paced, ambitious team, where every voice is heard and contributes to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Altrincham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Noted. Aromas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Noted. Aromas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive in Altrincham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Noted. Aromas:Your cover letter is your chance to shine! Tell us why you want to work at Noted. Aromas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Noted. Aromas!
How to prepare for a job interview at Noted. Aromas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
