At a Glance
- Tasks: Drive customer success by managing relationships and ensuring product adoption.
- Company: Join Notabene, a leading innovator in the digital finance space.
- Benefits: Flexible remote work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team across 14 countries with exciting growth potential.
- Why this job: Be at the forefront of the crypto industry and make a real impact.
- Qualifications: 3-5 years in Customer Success with strong relationship-building skills.
The predicted salary is between 50000 - 60000 £ per year.
About Notabene
Notabene is building infrastructure that’s transforming how money moves in the digital economy. We’re evolving beyond our compliance foundations to enable the next generation of digital financial services between regulated institutions with unprecedented efficiency. With nearly 50 employees across 14 countries and having recently closed our Series B round last November with support from leading investors including Y Combinator, DRW, F-Prime, Jump Capital, Castle Island, and Green Visor Capital, we’re looking for people like you to help shape the future rails of the crypto industry.
The impact you will have:
At Notabene, the success of our customers drives everything that we do and our Customer Success team is at the heart of that. As a member of the Customer Success team, you will have a key role in helping to shape the Customer Success strategy while also owning and driving the growth of accounts in your book of business. You will become a trusted advisor to our customers and use data-led insights to help your customer base get the most out of Notabene’s products and services. As a core component of your role, you will also own the post-sales commercial journey, being responsible for renewal and upsell of customers within your Book of Business. This is an exciting opportunity to join a critical function that will support our growth and expansion.
Within a year you are successful if…
- You’ve directly contributed to increasing the net retention of your Book of Business
- You can confidently demonstrate knowledge of both our product and also the wider industry
- Our customers trust and rely on you to help them achieve their goals
- You are able to manage commercial discussions, identify and proactively mitigate risk and have been able to renewal and grow your book of business.
What you will be doing:
- Owning the post-sales customer journey, including onboarding, adoption, renewal and upsell
- Establish, develop and maintain long-term relationships with stakeholders within assigned accounts and proactively identify and report on key customer health metrics
- Delivering expertise, education, and guidance to customers as they roll out their Travel Rule Compliance program
- Drive customer upsells by identifying, qualifying, and raising upgrade opportunities with the customer.
- Proactively monitoring and managing customer health metrics, including usage, engagement, and risk signals
- Driving improvements in customer health by identifying gaps in adoption and executing clear action plans
- Contributing to strategic decision making by sharing ideas and feedback on trends including competitor insights, customer needs, sales, product and marketing information and acting as the voice of the customer internally
- Maintain accurate customer records and notes in our CRM / CS tools (e.g., HubSpot, ChurnZero)
- There may be expectations to participate in On Call duty outside of office hours
What you bring:
3-5 years working experience in Customer Success or
Remote Customer Success Manager EMEA in Wolverhampton employer: Notabene
Notabene is an exceptional employer that prioritises the success of its customers and employees alike, fostering a collaborative and innovative work culture. With a focus on professional growth, team members are encouraged to develop their skills and contribute to shaping the future of digital financial services in a dynamic remote environment. The company's commitment to employee well-being and its recent Series B funding highlight its stability and potential for growth, making it an attractive place for those seeking meaningful and rewarding careers in the evolving crypto industry.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Success Manager EMEA in Wolverhampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Notabene. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Notabene before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Customer Success Manager EMEA in Wolverhampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Notabene:Your cover letter is your chance to shine! Tell us why you want to work at Notabene specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Notabene!
How to prepare for a job interview at Notabene
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
