At a Glance
- Tasks: Drive customer success by managing relationships and ensuring product adoption.
- Company: Join Notabene, a pioneering company transforming digital finance.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team with a focus on innovation and customer impact.
- Why this job: Shape the future of crypto while helping customers succeed.
- Qualifications: 3-5 years in Customer Success or Account Management, preferably in FinTech.
About Notabene
Notabene is building infrastructure that’s transforming how money moves in the digital economy. We’re evolving beyond our compliance foundations to enable the next generation of digital financial services between regulated institutions with unprecedented efficiency. With nearly 50 employees across 14 countries and having recently closed our Series B round last November with support from leading investors including Y Combinator, DRW, F-Prime, Jump Capital, Castle Island, and Green Visor Capital, we’re looking for people like you to help shape the future rails of the crypto industry.
The impact you will have:
At Notabene, the success of our customers drives everything that we do and our Customer Success team is at the heart of that. As a member of the Customer Success team, you will have a key role in helping to shape the Customer Success strategy while also owning and driving the growth of accounts in your book of business. You will become a trusted advisor to our customers and use data-led insights to help your customer base get the most out of Notabene’s products and services. As a core component of your role, you will also own the post-sales commercial journey, being responsible for renewal and upsell of customers within your Book of Business. This is an exciting opportunity to join a critical function that will support our growth and expansion.
Within a year you are successful if…
- You’ve directly contributed to increasing the net retention of your Book of Business
- You can confidently demonstrate knowledge of both our product and also the wider industry
- Our customers trust and rely on you to help them achieve their goals
- You are able to manage commercial discussions, identify and proactively mitigate risk and have been able to renew and grow your book of business.
What you will be doing:
- Owning the post-sales customer journey, including onboarding, adoption, renewal and upsell
- Establish, develop and maintain long-term relationships with stakeholders within assigned accounts and proactively identify and report on key customer health metrics
- Delivering expertise, education, and guidance to customers as they roll out their Travel Rule Compliance program
- Drive customer upsells by identifying, qualifying, and raising upgrade opportunities with the customer.
- Proactively monitoring and managing customer health metrics, including usage, engagement, and risk signals
- Driving improvements in customer health by identifying gaps in adoption and executing clear action plans
- Contributing to strategic decision making by sharing ideas and feedback on trends including competitor insights, customer needs, sales, product and marketing information and acting as the voice of the customer internally
- Maintain accurate customer records and notes in our CRM / CS tools (e.g., HubSpot, ChurnZero)
- There may be expectations to participate in On Call duty outside of office hours
What you bring:
- 3-5 years working experience in Customer Success or Account Management in the Cryptocurrency / FinTech / RegTech SaaS space or a complex technical market with experience managing your book of business
- Experience managing the full customer lifecycle including onboarding, adoption, retention and upsell
- Experience managing a range of clients from SMBs to Enterprise
- Experience contributing to the creation of Customer success processes and resources
- Exposure to compliance-driven or regulated environments
- High emotional intelligence and someone who is motivated by learning and problem solving
- You are confident in creating and managing relationships with stakeholders at all levels and you are able to successfully communicate with a range of individuals.
- Thrive on working autonomously with an entrepreneurial mindset.
- Embody proactivity and are happy rolling up your sleeves and getting stuck in
Nice to Have
- Experience in Crypto, Fintech or Regtech
- Experience working with API-based or technical products
Remote Customer Success Manager EMEA in Warrington employer: Notabene
Notabene is an exceptional employer that fosters a dynamic and innovative work culture, where employees are empowered to shape the future of digital financial services. With a strong focus on customer success, Notabene offers ample opportunities for professional growth and development, alongside the chance to work remotely within a diverse team spread across 14 countries. Joining Notabene means being part of a forward-thinking company that values collaboration, creativity, and the drive to make a meaningful impact in the rapidly evolving crypto industry.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Success Manager EMEA in Warrington
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Notabene. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Dive deep into Notabene’s products and the crypto landscape. Show us you’re not just another candidate but someone who’s genuinely excited about what we do.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Customer Success Manager. Highlight your successes in managing customer relationships and driving growth—this is your time to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and contributing to the future of digital finance.
We think you need these skills to ace Remote Customer Success Manager EMEA in Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Success Manager role. Highlight your experience in managing customer relationships and driving growth, especially in the Cryptocurrency or FinTech sectors. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how you can contribute to our mission at Notabene. Be sure to mention any relevant experience that showcases your ability to manage accounts and drive customer satisfaction.
Showcase Your Data Skills:Since data-led insights are key in this role, make sure to highlight any experience you have with data analysis or metrics tracking. We love candidates who can demonstrate how they’ve used data to improve customer outcomes in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. We can’t wait to hear from you!
How to prepare for a job interview at Notabene
✨Know Your Stuff
Before the interview, dive deep into Notabene's products and the cryptocurrency landscape. Familiarise yourself with their services and how they fit into the broader financial ecosystem. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Success Stories
Prepare specific examples from your past experience that highlight your achievements in customer success or account management. Focus on how you've driven renewals, upsells, and improved customer health metrics. Use data to back up your claims – numbers speak volumes!
✨Build Rapport
During the interview, aim to establish a connection with your interviewers. Ask insightful questions about their customer success strategies and share your thoughts on industry trends. This demonstrates your engagement and helps you come across as a collaborative team player.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and emotional intelligence. Think through potential challenges you might encounter in the role and how you would address them. Practising these scenarios can help you articulate your thought process clearly.
