At a Glance
- Tasks: Drive customer success and growth in the exciting crypto industry.
- Company: Join Notabene, a leading innovator in digital financial services.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Be part of a dynamic team with a strong focus on customer relationships.
- Why this job: Shape the future of finance while helping customers achieve their goals.
- Qualifications: 3-5 years in Customer Success or Account Management in FinTech or similar fields.
The predicted salary is between 50000 - 60000 £ per year.
Notabene is building infrastructure that’s transforming how money moves in the digital economy. We’re evolving beyond our compliance foundations to enable the next generation of digital financial services between regulated institutions with unprecedented efficiency.
At Notabene, the success of our customers drives everything that we do and our Customer Success team is at the heart of that. As a member of the Customer Success team, you will have a key role in helping to shape the Customer Success strategy while also owning and driving the growth of accounts in your book of business. You will become a trusted advisor to our customers and use data-led insights to help your customer base get the most out of Notabene’s products and services. As a core component of your role, you will also own the post-sales commercial journey, being responsible for renewal and upsell of customers within your Book of Business.
This is an exciting opportunity to join a critical function that will support our growth and expansion.
- You’ve directly contributed to increasing the net retention of your Book of Business.
- Our customers trust and rely on you to help them achieve their goals.
- You are able to manage commercial discussions, identify and proactively mitigate risk and have been able to renew and grow your book of business.
- Establish, develop and maintain long-term relationships with stakeholders within assigned accounts and proactively identify and report on key customer health metrics.
- Delivering expertise, education, and guidance to customers as they roll out their Travel Rule Compliance program.
- Proactively monitoring and managing customer health metrics, including usage, engagement, and risk signals.
- Contributing to strategic decision making by sharing ideas and feedback on trends including competitor insights, customer needs, sales, product and marketing information and acting as the voice of the customer internally.
- Maintain accurate customer records and notes in our CRM / CS tools.
3-5 years working experience in Customer Success or Account Management in the Cryptocurrency / FinTech / RegTech SaaS space or a complex technical market with experience managing your book of business.
Experience contributing to the creation of Customer success processes and resources.
High emotional intelligence and someone who is motivated by learning and problem solving.
