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For Companies At a Glance
- Tasks: Drive customer success by managing relationships and ensuring product adoption.
- Company: Join Notabene, a pioneering company transforming digital finance.
- Benefits: Competitive salary, remote work options, and growth opportunities.
- Other info: Dynamic team with a focus on innovation and customer impact.
- Why this job: Shape the future of crypto while helping customers succeed.
- Qualifications: 3-5 years in Customer Success or Account Management, preferably in FinTech.
The predicted salary is between 50000 - 65000 £ per year.
About Notabene
Notabene is building infrastructure that’s transforming how money moves in the digital economy. We’re evolving beyond our compliance foundations to enable the next generation of digital financial services between regulated institutions with unprecedented efficiency. With nearly 50 employees across 14 countries and having recently closed our Series B round last November with support from leading investors including Y Combinator, DRW, F‑Prime, Jump Capital, Castle Island, and Green Visor Capital, we’re looking for people like you to help shape the future rails of the crypto industry.
The impact you will have:
At Notabene, the success of our customers drives everything that we do and our Customer Success team is at the heart of that. As a member of the Customer Success team, you will have a key role in helping to shape the Customer Success strategy while also owning and driving the growth of accounts in your book of business. You will become a trusted advisor to our customers and use data-led insights to help your customer base get the most out of Notabene’s products and services. As a core component of your role, you will also own the post-sales commercial journey, being responsible for renewal and upsell of customers within your Book of Business. This is an exciting opportunity to join a critical function that will support our growth and expansion.
Within a year you are successful if…
- You’ve directly contributed to increasing the net retention of your Book of Business
- You can confidently demonstrate knowledge of both our product and also the wider industry
- Our customers trust and rely on you to help them achieve their goals
- You are able to manage commercial discussions, identify and proactively mitigate risk and have been able to renew and grow your book of business.
What you will be doing:
- Owning the post-sales customer journey, including onboarding, adoption, renewal and upsell
- Establish, develop and maintain long-term relationships with stakeholders within assigned accounts and proactively identify and report on key customer health metrics
- Delivering expertise, education, and guidance to customers as they roll out their Travel Rule Compliance program
- Drive customer upsells by identifying, qualifying, and raising upgrade opportunities with the customer.
- Proactively monitoring and managing customer health metrics, including usage, engagement, and risk signals
- Driving improvements in customer health by identifying gaps in adoption and executing clear action plans
- Contributing to strategic decision making by sharing ideas and feedback on trends including competitor insights, customer needs, sales, product and marketing information and acting as the voice of the customer internally
- Maintain accurate customer records and notes in our CRM / CS tools (e.g., HubSpot, ChurnZero)
- There may be expectations to participate in On Call duty outside of office hours
What you bring:
- 3-5 years working experience in Customer Success or Account Management in the Cryptocurrency / FinTech / RegTech SaaS space or a complex technical market with experience managing your book of business
- Experience managing the full customer lifecycle including onboarding, adoption, retention and upsell
- Experience managing a range of clients from SMBs to Enterprise
- Experience contributing to the creation of Customer success processes and resources
- Exposure to compliance-driven or regulated environments
- High emotional intelligence and someone who is motivated by learning and problem solving
- You are confident in creating and managing relationships with stakeholders at all levels and you are able to successfully communicate with a range of individuals.
- Thrive on working autonomously with an entrepreneurial mindset.
- Embody proactivity and are happy rolling up your sleeves and getting stuck in
Nice to Have
- Experience in Crypto, Fintech or Regtech
- Experience working with API-based or technical products
Customer Success Manager EMEA employer: Notabene
Contact Detail:
Notabene Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager EMEA
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more people you know, the better your chances of landing that Customer Success Manager role.
✨Tip Number 2
Show off your skills! Prepare for interviews by practising common questions and showcasing your experience in managing customer lifecycles. Use real examples from your past roles to demonstrate how you've driven success and built relationships.
✨Tip Number 3
Research, research, research! Know Notabene inside out before your interview. Understand their products, the crypto landscape, and what makes them tick. This will help you stand out as a candidate who’s genuinely interested and ready to contribute.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Customer Success Manager EMEA
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in managing customer relationships and driving growth, especially in the Cryptocurrency or FinTech sectors. We want to see how your skills align with our mission at Notabene!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible, like increased retention rates or successful upsells. This helps us see the value you can bring to our team.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who embodies proactivity and has a genuine passion for helping customers succeed. Share your story and what motivates you to work in this space!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Notabene!
How to prepare for a job interview at Notabene
✨Know Your Stuff
Before the interview, make sure you thoroughly understand Notabene's products and the cryptocurrency landscape. Familiarise yourself with their compliance solutions and how they fit into the broader financial services ecosystem. This will help you speak confidently about how you can contribute to their Customer Success strategy.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your ability to manage customer relationships and drive upsells. Highlight instances where you've successfully increased retention or improved customer health metrics. This will show them you have the hands-on experience they’re looking for.
✨Ask Insightful Questions
During the interview, don’t hesitate to ask questions that show your interest in the role and the company. Inquire about their current challenges in customer success or how they measure customer satisfaction. This not only demonstrates your enthusiasm but also gives you valuable insights into their operations.
✨Emphasise Your Proactivity
Make sure to convey your proactive approach to problem-solving and relationship management. Share examples of how you've taken the initiative in previous roles to improve processes or enhance customer experiences. This aligns perfectly with what they’re looking for in a candidate who can thrive in an entrepreneurial environment.