At a Glance
- Tasks: Drive customer success by managing relationships and ensuring product adoption.
- Company: Join Notabene, a pioneering company transforming digital finance.
- Benefits: Competitive salary, remote work options, and growth opportunities.
- Other info: Dynamic team with a focus on innovation and customer impact.
- Why this job: Shape the future of crypto while helping customers succeed.
- Qualifications: 3-5 years in Customer Success or Account Management, preferably in FinTech.
The predicted salary is between 60000 - 80000 € per year.
Notabene is building infrastructure that is transforming how money moves in the digital economy. We’re evolving beyond our compliance foundations to enable the next generation of digital financial services between regulated institutions with unprecedented efficiency.
The impact you will have:
At Notabene, the success of our customers drives everything that we do and our Customer Success team is at the heart of that. As a member of the Customer Success team, you will have a key role in helping to shape the Customer Success strategy while also owning and driving the growth of accounts in your book of business. You will become a trusted advisor to our customers and use data‑led insights to help your customer base get the most out of Notabene’s products and services. As a core component of your role, you will also own the post‑sales commercial journey, being responsible for renewal and upsell of customers within your Book of Business. This is an exciting opportunity to join a critical function that will support our growth and expansion.
Within a year you are successful if:
- You’ve directly contributed to increasing the net retention of your Book of Business.
- You can confidently demonstrate knowledge of both our product and also the wider industry.
- Our customers trust and rely on you to help them achieve their goals.
- You are able to manage commercial discussions, identify and proactively mitigate risk and have been able to renewal and grow your book of business.
What you will be doing:
- Owning the post‑sales customer journey, including onboarding, adoption, renewal and upsell.
- Establish, develop and maintain long-term relationships with stakeholders within assigned accounts and proactively identify and report on key customer health metrics.
- Delivering expertise, education, and guidance to customers as they roll out their Travel Rule Compliance program.
- Drive customer upsells by identifying, qualifying, and raising upgrade opportunities with the customer.
- Proactively monitoring and managing customer health metrics, including usage, engagement, and risk signals.
- Driving improvements in customer health by identifying gaps in adoption and executing clear action plans.
- Contributing to strategic decision making by sharing ideas and feedback on trends including competitor insights, customer needs, sales, product and marketing information and acting as the voice of the customer internally.
- Maintain accurate customer records and notes in our CRM / CS tools (e.g., HubSpot, ChurnZero).
- There may be expectations to participate in On Call duty outside of office hours.
What you bring:
- 3-5 years working experience in Customer Success or Account Management in the Cryptocurrency / FinTech / RegTech SaaS space or a complex technical market with experience managing your book of business.
- Experience managing the full customer lifecycle including onboarding, adoption, retention and upsell.
- Experience managing a range of clients from SMBs to Enterprise.
- Experience contributing to the creation of Customer success processes and resources.
- Exposure to compliance-driven or regulated environments.
- High emotional intelligence and someone who is motivated by learning and problem solving.
- You are confident in creating and managing relationships with stakeholders at all levels and you are able to successfully communicate with a range of individuals.
- Thrive on working autonomously with an entrepreneurial mindset.
- Embody proactivity and are happy rolling up your sleeves and getting stuck in.
Nice to Have:
- Experience in Crypto, Fintech or Regtech.
- Experience working with API-based or technical products.
Customer Success Manager EMEA in London employer: Notabene, Inc
At Notabene, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and collaboration thrive. As a Customer Success Manager in the EMEA region, you will have the opportunity to make a significant impact in the rapidly evolving digital financial services landscape, while benefiting from our commitment to employee growth through continuous learning and development. With a supportive team and a focus on customer success, you'll find a rewarding environment that encourages you to take ownership of your role and drive meaningful change.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager EMEA in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. The more connections you make, the better your chances of landing that Customer Success Manager role.
✨Tip Number 2
Show off your skills! Prepare for interviews by practising common questions and showcasing your experience in managing customer lifecycles. Use real examples from your past roles to demonstrate how you've driven customer success and upsells.
✨Tip Number 3
Research is key! Dive deep into Notabene’s products and the crypto industry. Understand their customer base and think about how you can add value. This will not only impress during interviews but also help you tailor your approach to their specific needs.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the team. Don’t forget to follow up after applying; a little persistence goes a long way!
We think you need these skills to ace Customer Success Manager EMEA in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in managing customer relationships and driving growth, especially in the FinTech or Crypto space. We want to see how your skills align with our mission at Notabene!
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible, like increased retention rates or successful upsells. This helps us see the value you can bring to our team.
Be Authentic:Let your personality shine through in your application. We’re looking for someone who embodies proactivity and has a genuine passion for helping customers succeed. Share your story and what motivates you to work in this exciting industry!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, it shows you’re keen on joining our team at Notabene!
How to prepare for a job interview at Notabene, Inc
✨Know Your Stuff
Before the interview, make sure you thoroughly understand Notabene's products and the cryptocurrency landscape. Familiarise yourself with their services and how they fit into the broader financial ecosystem. This will help you speak confidently about how you can contribute to customer success.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your ability to manage customer relationships and drive upsells. Highlight your experience in onboarding, retention, and how you've successfully navigated complex technical environments. This will show that you’re not just a good fit, but the right fit for the role.
✨Be Data-Driven
Since the role involves using data-led insights, come prepared with examples of how you've used metrics to improve customer health or drive renewals in previous positions. Discuss any tools you’ve used, like CRM systems, and how they helped you achieve your goals.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the current challenges the Customer Success team faces or how they measure success. This shows your genuine interest in the role and helps you gauge if the company aligns with your career goals.
