Partner Development Manager

We are seeking a dynamic and commercially-minded Partner Development Manager to be the driving force behind the growth of our incredible community of small, creative brands. You will take the lead in nurturing, developing, and growing a dedicated portfolio of Partners, using a strategic and tailored approach to support their business goals while helping future-proof our marketplace. The ideal candidate is a natural relationship builder who deeply understands the world of independent, creative businesses and wider retail landscape and possesses the commercial acumen to unlock their true trading potential. You’ll be highly competent at analysing performance, spotting market trends, and translating data into actionable growth strategies, including product development and range building. You'll champion our Partners' wins and proactively navigate risks and opportunities, ensuring they thrive on our platform.

You’ll work within our Commercial team at Not On The High Street, reporting to the Partner Development Team Manager. You’ll work closely with other key internal stakeholders and teams across the business to drive core initiatives, optimise performance, and keep communication channels with our Partners seamless and impactful.

The ideal candidate will be a confident, clear communicator who enjoys working in a collaborative environment. You’ll have a genuine passion for unique products and independent brands, balancing a deep empathy for small business owners with a sharp, goal-driven mindset. Above all, you possess that essential blend of being an empathetic, trusted advisor to our Partners and an analytical thinker who excels at data-driven problem solving.

• Portfolio Growth & Relationship Management
• Drive engagement and profitable growth across your dedicated portfolio of Partners, using your trading knowledge, product insights and range building knowledge to realise their business potential.
• Devise and implement customised growth plans tailored to each Partner's individual business needs and creative goals.
• Partner with stakeholders across the broader Commercial team and beyond to drive KPI achievement, launch key initiatives, and champion clear, supportive communication with our Partners.
• Act as the voice of your portfolio, championing Partner wins internally while keeping a pulse on the wider market, competitor propositions, and marketplace trends.
• Seamlessly communicate tech enhancements, policy changes and internal priorities to the Partner base to ensure our key Partners see the full benefit of any platform improvements and opportunities, while communicating Partner needs back to the wider business to help shape future plans.
• Support the Partner Development Team Manager to establish, refine, and evolve our portfolio approach, ensuring we seamlessly meet the needs of both our individual Partners and the wider organisation.
• Commercial Trading, Range Building & Insights
• Deep dive into Partner sales data on a weekly, monthly, and quarterly basis, proactively identifying emerging risks, uncovering hidden opportunities, and managing expectations across the business.
• Tailor your knowledge of wider market and product trends to help your Partners build market leading product ranges to keep a high level of newness to drive customer engagement.
• Proactively sell marketing opportunities to your Partner portfolio to enhance margin and Partner participation.
• Work independently to navigate challenges, analyse trading metrics, and make strategic, data-backed recommendations to optimise performance.

• Technical skills:
• Proven experience building long-lasting, trusted client relationships and acting as a strategic advisor to increase engagement and sales.
• A clear, deep understanding of e-commerce business growth strategies and the unique landscape of small, creative businesses.
• Commercially astute with strong data literacy; comfortable interpreting trading metrics to make informed decisions within an online retail environment.
• Hands-on experience building and running data reports in data analytics tools (e.g. Looker, Tableau).
• High-level Excel skills, with the ability to confidently navigate data on a daily basis.
• Strong market awareness, with a solid grasp of marketplace propositions and competitor movements.
• Excellent product eye and taste level with a genuine passion for retail and consumer trends.
• Retail background with Buying or Merchandising experience a strong preference.
• Human skills:
• Self-motivated, naturally positive, and highly proactive with a solutions-oriented mindset.
• An exceptional communicator and presenter (written, verbal, and visual) with a natural ability to influence stakeholders and build genuine rapport.
• An empathetic listener who can connect with small business owners while effectively balancing their needs with priority business actions.
• An agile approach to work—someone who accepts change, adapts quickly, and thrives in a dynamic environment.
• A genuine passion for Not On The High Street’s brand, products, and our community of independent creative Partners.

Don’t meet every single requirement? No problem. Your strengths, passion & fresh perspective could be just what we’re looking for - so we encourage you to apply!

It's super important to us to make sure everyone feels safe and looked-after, which is why we've got a wide range of benefits in place. From supporting you and your loved ones with healthcare to cheeky 'just because' gifts, we're here for you. We've got a ton of good stuff for everyone - like private medical insurance, a health cash plan, an electric vehicle scheme, mental health platform access, cycle to work scheme, and a 20% discount on our website. To find out more about what we offer, have a look here.

We've also worked very hard to come up with a set of policies to support our people in any situation- like medicalised leave, menstrual leave, and primary carer leave.

Full-time NOTHS-ers get 25 days of holidays each year (plus bank hols!), as well as having the opportunity to work from anywhere for two calendar months a year.

Here at NOTHS, we embrace a remote-first approach to work, recognising the value of flexibility and the diverse talents that remote teams bring to the table. Our remote work culture is designed to empower our employees, foster collaboration, and create a community that transcends physical boundaries. Under this framework, all of us operate remotely, convening as teams at regular intervals that suit each team best. These gatherings serve various purposes, including ideation sessions, hackathons, or simply fostering valuable face-to-face interactions. Every quarter, we hold a Get Together and the whole company meets for a fun-filled day (with no shortage of food!) with some special guests... our small brand Partners!

DEI is really important to us and that’s why everyone’s welcome at Not On The High Street – whoever they are, whatever their background. We are committed to embracing and encouraging our employees’ uniquenesses- whether this is in age, people with disabilities, ethnicity, family structures, gender, LGBTQ+ identity, lower income backgrounds, race, religion, the intersectionality or all/any of these and other aspects making us who we are. We take pride in treating all of our employees fairly and we want our people to feel respected, valued and recognised within the workplace.

As part of your application, you’ll be asked to complete an optional demographic survey to help us learn more about who wants to work with us. Responses will only be used to help us figure out how to make our team even more inclusive and attract more brilliant people to join us! We'll also ask whether you need us to make any reasonable adjustments to the interview process should you need them and you can answer this question should you choose to in the application phase.

Apply to join Team NOTHS! Our recruitment processes are fully remote, taking advantage of the wonders of modern-day technology. We’d love to hear more about you, your experience and why you want to join our team. Good luck!