Post Booking Executive
Remote - Hybrid - Office Based
Full Time - 35 Hours Per Week
The Mission
We’re not looking for someone to simply process bookings.
We’re looking for someone who makes sure every booking is right — because accuracy, speed, and attention to detail directly impact our customers’ experiences and our Travel Consultants’ confidence.
As a Post Booking Executive, your role is to keep bookings moving smoothly behind the scenes. You’ll verify bookings, check supplier documentation, resolve discrepancies, and make sure information is accurate across our systems.
Success in this role looks like a service where:
- Travel Consultants trust that bookings are processed correctly the first time
- Customers receive accurate documentation and smooth experiences
- Booking issues are identified before they become problems
- Data across our systems reflects the real-world status of bookings
- Teams can rely on accurate information to support customers effectively
What You’ll Own
1. Booking Accuracy & Verification
Process and verify bookings accurately across company systems, ensuring customer details, supplier information, costs, and documentation are correct.
2. Keeping Bookings Moving
Ensure bookings progress efficiently by resolving issues quickly, chasing missing information, and removing blockers before they impact customers.
3. Supplier & System Accuracy
Cross-check supplier invoices, booking components, and internal systems to ensure everything aligns correctly.
4. Supporting Travel Consultants
Work closely with Travel Consultants to resolve booking queries, explain discrepancies, and support them through post-booking processes.
5. Amendments & Changes
Manage amendments and booking updates accurately while ensuring all systems, documentation, and financials remain aligned.
6. Compliance & Risk Reduction
Support operational accuracy and legal compliance by ensuring processes are followed consistently and issues are escalated appropriately.
7. Continuous Improvement
Help identify better ways of working — reducing errors, improving workflows, and making life easier for customers, consultants, and colleagues.
What Success Looks Like (12 Months)
- Bookings are processed accurately and within agreed timescales
- Fewer booking discrepancies and reduced rework
- Travel Consultants trust the team to identify issues early
- Supplier invoices and booking data consistently match internal systems
- Operational data accuracy remains high
- Customers experience fewer avoidable booking issues
Key Metrics You’ll Be Measured On
- Booking processing accuracy rates
- SLA adherence for post-booking tasks
- Number of booking discrepancies identified and resolved
- Amendment turnaround times
- Consultant satisfaction and feedback
- Data accuracy across systems and documentation
Who This Role Is For
This role is for someone who gets satisfaction from spotting the detail others miss — and enjoys creating order from complexity.
You are:
- Highly organised and methodical
- Detail-focused without losing sight of the bigger picture
- Calm under pressure and comfortable managing volume
- Proactive and solution-oriented
- A clear communicator who enjoys helping others
- Someone who takes pride in getting things right
What You’re Great At
- Spotting discrepancies and inconsistencies
- Managing repetitive tasks without losing accuracy
- Following processes while using good judgement
- Prioritising multiple tasks effectively
- Communicating clearly and professionally
- Working confidently across multiple systems
Why This Role Matters
At Not Just Travel, customer experience doesn’t start when someone goes on holiday — it starts from the moment a booking is made.
Getting the details right matters.
This role protects customer trust, supports Travel Consultants, safeguards revenue, and keeps the operation running smoothly behind the scenes.
Final Thought
If you enjoy work that is:
- Detail-led but customer focused
- Structured but fast paced
- Operational but people driven
…then you’ll thrive in this role.
