Reservation Sales Manager

Company Description

Not in the Guidebooks is a tech-enabled platform for travel agents, offering access to thousands of authentic, experience-led journeys and boutique stays around the world. We make it easy for agents to quote and book immersive, sustainable holidays that combine originality with reliability. Every trip is curated and delivered by local hosts, ensuring travellers connect deeply with people and places while communities benefit from tourism. As a certified B Corp, we bring together technology, responsible travel, and exceptional service — empowering agents to offer their clients something truly different.

Role Description

This is a contract role for a Reservation Sales Manager to help us elevate our sales team. The individual in this position will work alongside our sales manager bringing in best practice to help manage and motivate the team, ensure we have efficient processes to manage the growing number of enquiries, delivering fast turnaround on quotes and an excellent customer experience. This requires the person to be happy rolling up their sleeves and mucking in, answering calls, being on live chat, finding the right itineraries for customers and creating tailormade proposals. The role also involves training and supporting team members, monitoring performance metrics, and improving service standards to align with company goals.

Qualifications

• Customer Satisfaction and Customer Service skills, with an emphasis on responsiveness and maintaining high service standards
• Sales and Reservations expertise, including the ability to convert inquiries into bookings and meet sales targets
• Sales Management experience, including training teams, setting goals, and driving performance
• Strong communication and leadership abilities to foster collaborative relationships with partners and team members
• Proficiency in reservation platforms or systems is a plus
• Passion for the travel industry and commitment to sustainable travel practices