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- Tasks: Mentor students, guide them through education options and university applications.
- Company: Join an education charity dedicated to unlocking young people's potential.
- Benefits: Competitive salary, 25 days annual leave, and professional development opportunities.
- Other info: Dynamic role with opportunities for growth and teamwork in a supportive environment.
- Why this job: Make a real difference in students' lives and help them achieve their dreams.
- Qualifications: Experience in mentoring, excellent organisation, and communication skills.
The predicted salary is between 29227 - 29227 £ per year.
We are looking for people to work in secondary schools as Student Support Officers in London. Join an education charity that believes that every young person can make the most of education, unlocking their potential and creating a fairer society.
Position: Student Support Officer (Internally known as University Access Officer)
Location: Birmingham, Sandwell & the Black Country/Hybrid
Hours: Full-Time
Contract: Permanent (there is also a separate vacancy for a Maternity Cover for a 12 month Fixed Term Contract available)
Salary: £29,227.50 per annum (including London Weighting)
Closing Date: 21st May 2026
Interviews: June 2026
About the Role
You will be responsible for mentoring young people, delivering a programme in partnership with school leaders. Students enrolled on the programme receive expert support from the University Access Officers, who guide pupils through their education options, university applications and student life topics such as navigating student finance. Mentorship helps students make decisions about their education choices, develop their university applications, and prepare for life ahead. 83% of students say that one-to-one meetings with their mentors have improved their independence to pursue academic interests and 92% of our students feel that the workshops have motivated them to attend a top university.
Key responsibilities within the role include:
- Working in up to 4 schools between Monday and Thursday, and working from home on Friday.
- Proactively building relationships with school staff to ensure their cooperation and timely completion of activities, enabling effective communication to contribute to the smooth running of the programmes.
- Using your excellent organisation and time management skills to deliver multiple programmes and projects at pace and manage administration accurately.
- Demonstrate your communication skills and ability to influence impactfully at all levels.
We are recruiting several permanent Officer roles, which will be based in schools across London and the West Midlands. This is a great opportunity to be part of a great team of colleagues supporting you along the way with weekly team meetings and team training sessions to develop your skills. Share your ideas and make a difference to the programme and help young people achieve social mobility!
About You
Key skills for this role include:
- Experience of mentoring groups of students and 1:1.
- Excellent organisation and time management skills.
- Experience of delivering multiple programmes and projects at pace and manage administration accurately.
- Able to communicate and influence impactfully at all levels.
- Resilient and adaptable.
- Able to work towards and meet deadlines with a problem-solving mindset.
- Able to effectively time manage and actively prioritise.
- Able to work independently, in busy school environments, with an ownership mindset.
- Skilled in building and maintaining excellent relationships with young people and school staff/leaders.
- Good sense of attention to detail.
- Can demonstrate an ability to take action to keep young people safe and raise concerns.
About the Organisation
Join an organisation whose mission is to support students from under-resourced backgrounds to access top universities, through a unique combination of tuition and in-school mentoring.
Benefits include: 25 days annual leave p.a. (pro rata) plus
Student Support Officer employer: Not For Profit People
Contact Detail:
Not For Profit People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Support Officer
✨Tip Number 1
Network like a pro! Reach out to current or former Student Support Officers on LinkedIn or through our website. Ask them about their experiences and any tips they might have for acing the interview process.
✨Tip Number 2
Prepare for your interview by practising common questions related to mentoring and communication skills. We recommend role-playing with a friend or family member to build your confidence and get comfortable with your answers.
✨Tip Number 3
Show your passion for education and social mobility during the interview. Share personal stories or experiences that highlight your commitment to helping young people succeed. This will make you stand out as a candidate who truly cares!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in the interviewer's mind as they make their decision.
We think you need these skills to ace Student Support Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that match the Student Support Officer role. Highlight your mentoring experience and how it aligns with our mission to support young people in their educational journey.
Showcase Your Communication Skills: Since communication is key in this role, use your application to demonstrate your ability to convey ideas clearly and effectively. Share examples of how you've influenced or motivated students or peers in the past.
Be Organised and Detail-Oriented: We love a candidate who pays attention to detail! Ensure your application is well-structured and free from errors. This reflects your organisational skills, which are crucial for managing multiple programmes and projects.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Not For Profit People
✨Know Your Stuff
Before the interview, make sure you understand the role of a Student Support Officer inside out. Familiarise yourself with the responsibilities, especially around mentoring and supporting students. Research the organisation’s mission and values so you can align your answers with their goals.
✨Showcase Your Mentoring Skills
Be ready to share specific examples of your mentoring experience. Think about times when you've helped students overcome challenges or guided them through important decisions. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your impact.
✨Demonstrate Your Organisation Skills
Since this role involves managing multiple programmes, be prepared to discuss how you stay organised and prioritise tasks. Share tools or methods you use to keep track of your responsibilities, and maybe even mention a time when your organisational skills led to a successful outcome.
✨Engage with Questions
Interviews are a two-way street! Prepare thoughtful questions that show your interest in the role and the organisation. Ask about the team dynamics, the types of programmes you'll be involved in, or how they measure success in their mentoring initiatives. This shows you're genuinely invested in the position.