Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage complex service charge portfolios and ensure accurate financial reconciliation.
- Company: Leading UK housing provider with a strong social purpose.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Make a real impact in housing while developing your financial expertise.
- Qualifications: Experience in service charges or similar financial roles required.
- Other info: Join a diverse team committed to creating thriving communities.
The predicted salary is between 42149 - 46410 £ per year.
We are seeking an experienced service charge professional to manage complex portfolios, ensuring accurate reconciliation, compliance and transparent cost recovery.
Position: Senior Service Charge Officer – Managing Agent
Salary: £42,149 to £46,410 per annum (London weighting, depending on experience)
Location: Stratford, London with hybrid working (20% to 40% office based)
Hours: Full time
Contract: Permanent
Closing Date: 17 April 2026
Interview Date: 27 April 2026 (including Excel assessment)
About the role
This is a key role within a busy service charge team, focused on delivering accurate and compliant service charge management across a large and varied portfolio.
Key responsibilities include:
- Calculate and manage service charge estimates and final accounts
- Take ownership of end-to-end reconciliation processes
- Identify and resolve variances and unrecoverable costs with clear rationale
- Support delivery across a large portfolio covering approximately 100,000 homes
- Work closely with internal teams to ensure accurate cost allocation and future planning
- Handle complex queries and complaints within agreed service levels
- Provide expert guidance on service charges, lease interpretation and legislation
- Attend resident meetings and present service charge information
- Support preparation of tribunal cases and attend where required
- Manage statutory notices and support audit activity
About you
You will bring strong analytical skills and experience working with service charges or similar complex financial structures.
Essential skills and experience include:
- Experience in service charges, housing, property, finance, utilities, energy or similar sectors
- Strong reconciliation, cost analysis and data handling experience
- Ability to manage large portfolios and high value budgets
- Knowledge of apportionment, recovery and service charge processes
- Understanding of relevant legislation and lease interpretation
- Confidence working with large datasets and Excel including lookups and pivot tables
- Strong attention to detail and problem solving skills
About the organisation
This organisation is one of the UK’s leading housing providers, supporting hundreds of thousands of residents across multiple regions. With a strong social purpose, they are committed to providing high quality homes and creating thriving communities. They place people at the heart of everything they do and are committed to building an inclusive workplace where everyone can contribute and succeed.
Other roles you may have experience of could include; Service Charge Analyst, Service Charge Accountant, Leasehold Officer, Finance Analyst, Property Accountant, Billing Analyst, Housing Finance Officer, Revenue Analyst.
Senior Service Charge Officer Managing Agent in Stratford employer: Not For Profit People
Contact Detail:
Not For Profit People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Charge Officer Managing Agent in Stratford
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and finance sectors. Attend industry events or webinars to meet potential employers and get your name out there. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for those interviews! Research the company and their service charge processes. Be ready to discuss your experience with complex portfolios and how you’ve tackled challenges in the past. Confidence is key!
✨Tip Number 3
Show off your Excel skills! Since the role involves handling large datasets, brush up on your Excel knowledge. Practice using lookups and pivot tables so you can impress during the assessment part of the interview.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles that match your skills. Don’t miss out on opportunities – keep an eye on our listings and submit your application directly!
We think you need these skills to ace Senior Service Charge Officer Managing Agent in Stratford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your service charge expertise and any relevant financial management experience to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Senior Service Charge Officer role. Share specific examples of how you've managed complex portfolios or resolved tricky issues in the past.
Show Off Your Analytical Skills: Since this role requires strong analytical skills, don’t forget to mention your experience with data handling and reconciliation processes. We want to see how you’ve tackled similar challenges before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Not For Profit People
✨Know Your Numbers
Make sure you brush up on your financial skills, especially around service charge calculations and reconciliations. Be prepared to discuss how you've managed complex portfolios in the past and be ready to showcase your analytical prowess with numbers.
✨Excel is Your Best Friend
Since there's an Excel assessment in the interview, practice using lookups and pivot tables beforehand. Familiarise yourself with common functions that can help you analyse data efficiently, as this will demonstrate your technical skills and confidence.
✨Understand the Legislation
Get a good grasp of the relevant legislation and lease interpretation related to service charges. Being able to discuss these topics confidently will show that you’re not just knowledgeable but also committed to compliance and transparency in your work.
✨Prepare for Real-Life Scenarios
Think about some complex queries or complaints you've handled in the past. Prepare to share these experiences during the interview, highlighting your problem-solving skills and how you ensured customer satisfaction while adhering to service levels.