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- Tasks: Lead outreach and day centre services for people facing homelessness and multiple disadvantages.
- Company: A life-changing organisation dedicated to supporting those experiencing rough sleeping.
- Benefits: Competitive salary, supportive work culture, and opportunities for professional growth.
- Other info: Join a collaborative environment focused on equality, diversity, and co-production.
- Why this job: Make a real difference in people's lives while leading a passionate team.
- Qualifications: Experience in managing frontline services and strong leadership skills required.
The predicted salary is between 34000 - 39000 £ per year.
We are seeking an experienced and values led manager to lead frontline outreach and day centre services supporting people experiencing rough sleeping and multiple disadvantage.
Overview
- Position: Service Manager – Outreach & Day Centre
- Salary: £34,000–£39,000 per annum (dependent on experience)
- Location: Southend-on-Sea
- Hours: 37 hours per week (including evenings, weekends, bank holidays and on call duties as required)
- Contract: Permanent
- Closing date: 28th May 2026
About the role
This is a senior operational leadership role with overall responsibility for the delivery and development of outreach and day centre services. You will lead skilled teams to provide high quality, trauma informed, psychologically informed support to people experiencing rough sleeping, ensuring services are safe, effective and outcomes focused.
Key responsibilities include:
- Leading and overseeing community outreach and day centre provision to ensure flexible, person centred and assertive engagement.
- Managing and developing deputy managers, staff, volunteers and peer mentors, promoting reflective and values led practice.
- Providing oversight of safeguarding, risk management, crisis intervention and complex casework.
- Ensuring services meet contractual requirements, KPIs and quality standards.
- Using performance data and service user feedback to drive continuous improvement.
- Building strong partnerships with statutory and voluntary sector agencies to support positive housing and recovery outcomes.
- Overseeing operational budgets, resources, health & safety and compliance.
- Contributing to cross service leadership and participating in an on call rota.
About you
You will bring significant experience of managing frontline services within homelessness, rough sleeping or multiple disadvantage. You will have a strong understanding of trauma informed practice and the ability to lead teams in challenging, fast paced environments. You will also demonstrate:
- Proven people management and leadership skills.
- Experience of safeguarding, crisis response and complex case management.
- Strong partnership working and communication skills.
- Confidence using performance data to improve services.
- A resilient, compassionate and outcomes focused approach aligned with values of dignity, respect and inclusion.
About the organisation
This organisation delivers life changing services for people facing homelessness and rough sleeping, working within psychologically informed environments and in close partnership with local agencies. The culture is collaborative, reflective and committed to equality, diversity and co production with people who have lived experience.
Other roles you may have experience of could include:
- Homelessness Service Manager
- Supported Housing Manager
- Outreach Manager
- Rough Sleeping Manager
- Day Centre Manager
- Housing Services Manager
- Community Services Manager
- Social Care Manager
Service Manager Outreach & Day Centre employer: Not For Profit People
Contact Detail:
Not For Profit People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager Outreach & Day Centre
✨Tip Number 1
Network like a pro! Get out there and connect with people in the sector. Attend local events, workshops, or even online webinars related to homelessness and outreach services. You never know who might have a lead on your dream job!
✨Tip Number 2
Showcase your experience! When you get the chance to chat with potential employers, highlight your hands-on experience in managing frontline services. Share specific examples of how you've led teams and made a difference in people's lives.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to organisations you admire, like ours at StudySmarter. Express your interest and ask if they have any upcoming opportunities – it shows initiative!
✨Tip Number 4
Prepare for interviews by researching the organisation's values and mission. Tailor your responses to reflect how your experience aligns with their goals. And remember, we love candidates who are passionate about making a difference!
We think you need these skills to ace Service Manager Outreach & Day Centre
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Manager role. Highlight your experience in managing frontline services and your understanding of trauma-informed practice. We want to see how your skills align with our mission!
Showcase Your Leadership Skills: In your application, emphasise your proven people management and leadership abilities. Share specific examples of how you've led teams in challenging environments, as this is key for us in this role.
Demonstrate Your Commitment to Values: We’re all about dignity, respect, and inclusion. Make sure to reflect these values in your application. Talk about how you’ve promoted reflective and values-led practice in your previous roles.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Not For Profit People
✨Know Your Stuff
Make sure you understand the key responsibilities of the Service Manager role. Familiarise yourself with trauma-informed practices and how they apply to outreach and day centre services. This will help you demonstrate your expertise and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in challenging environments. Think about specific situations where you led a team through crisis response or complex case management, and be ready to discuss these during the interview.
✨Emphasise Partnership Building
This role requires strong partnership working skills. Be prepared to talk about your experience collaborating with statutory and voluntary sector agencies. Highlight any successful partnerships you've built and how they contributed to positive outcomes for service users.
✨Data-Driven Mindset
Since performance data is crucial for this role, come equipped with examples of how you've used data to drive improvements in services. Discuss any KPIs you've worked with and how you’ve leveraged feedback to enhance service delivery.