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- Tasks: Lead teams to maximise income and reduce arrears across a large housing portfolio.
- Company: One of the UK’s leading housing providers focused on inclusion and sustainability.
- Benefits: Generous salary, pension contributions, health cash plan, and employee wellbeing support.
- Other info: Hybrid working model with opportunities for professional growth.
- Why this job: Make a real impact in a transformative role while supporting 250,000 residents.
- Qualifications: Strong leadership experience and knowledge of housing law required.
The predicted salary is between 57904 - 63032 £ per year.
We are seeking an experienced Regional Income Manager to lead high performing teams and drive income recovery across a large and complex housing portfolio.
Overview
- Position: Regional Income Manager
- Salary: £57,904 to £63,032 per annum (London weighted), dependent on experience
- Location: Stratford, London with hybrid working (20 to 40 percent office based)
- Hours: Full time
- Contract: Fixed term, 11 months
- Closing Date: 28 April 2026
- Interview Dates: 5 and 6 May 2026
About the Role
This is a senior leadership opportunity within a large housing organisation undergoing transformation. You will take ownership of a significant income portfolio, leading multi-disciplinary teams to maximise income, reduce arrears and deliver strong, consistent performance.
Key responsibilities include:
- Leading and developing teams responsible for 9,000 to 20,000 accounts and arrears portfolios of £5.5m to £8.5m
- Driving income collection and debt recovery performance against key targets
- Creating a high performance culture through coaching and development of Customer Account Managers
- Managing complex arrears cases, working with legal partners, local authorities and external agencies
- Using data and insight to identify risks, improve outcomes and inform senior decision making
- Promoting a collaborative, one team approach across income services
- Supporting continuous improvement, policy development and operational strategy
About You
You will bring strong leadership experience from a fast paced, target driven environment, ideally within housing or a related sector. You will have:
- Proven experience managing and motivating teams to deliver against KPIs
- Strong communication skills with the ability to influence a wide range of stakeholders
- In depth knowledge of housing law, landlord and tenant legislation and welfare reform
- Experience overseeing legal debt recovery processes
- Excellent organisational and problem solving skills with the ability to prioritise effectively
- Strong stakeholder management and collaboration skills
- The ability to analyse and interpret performance data to support decision making
About the Organisation
This organisation is one of the UK’s leading housing providers, supporting around 250,000 residents across London, the South East and North West. They are committed to delivering high quality homes and services, with a strong focus on inclusion, sustainability and continuous improvement. They offer a supportive working environment and a comprehensive benefits package including a generous pension contribution, annual leave allowance, health cash plan, life assurance, volunteering days and employee wellbeing support.
Other roles you may have experience of could include: Income Manager, Rent Arrears Manager, Housing Income Lead, Revenue Manager, Tenancy Services Manager, Debt Recovery Manager, Housing Operations Manager.
Regional Income Manager in London employer: Not For Profit People
Contact Detail:
Not For Profit People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Income Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by researching the organisation thoroughly. Understand their values, recent projects, and challenges they face. This will help us tailor your responses and show that you’re genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Set up mock interviews with friends or mentors to get comfortable with common questions. Focus on showcasing your leadership experience and how you can drive income recovery effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Regional Income Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Regional Income Manager. Highlight your leadership experience and any relevant achievements in income recovery or team management. We want to see how you can bring value to our organisation!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams to success and tackled complex arrears cases. Keep it engaging and personal!
Showcase Your Skills: Don’t forget to highlight your strong communication and stakeholder management skills. We’re looking for someone who can influence and collaborate effectively, so give us examples of how you've done this in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started!
How to prepare for a job interview at Not For Profit People
✨Know Your Numbers
As a Regional Income Manager, you'll be dealing with significant income portfolios. Brush up on key metrics related to income recovery and arrears management. Be ready to discuss how you've successfully driven performance in previous roles using data and insights.
✨Showcase Your Leadership Style
This role requires strong leadership skills. Prepare examples of how you've motivated teams in fast-paced environments. Think about specific instances where your coaching led to improved performance or team cohesion, and be ready to share these stories.
✨Understand Housing Legislation
Familiarise yourself with housing law, landlord and tenant legislation, and welfare reform. Be prepared to discuss how this knowledge has influenced your decision-making in past roles, especially in managing complex arrears cases.
✨Engage with Stakeholders
Strong communication and stakeholder management skills are crucial. Think of examples where you've successfully influenced stakeholders or collaborated across teams. Highlight your ability to build relationships and promote a collaborative culture in your previous positions.