Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead teams to maximise income and reduce arrears across a large housing portfolio.
- Company: A leading UK housing association with a strong social purpose.
- Benefits: Competitive salary, hybrid working, and a commitment to diversity and inclusion.
- Other info: Join a supportive workplace focused on sustainability and community improvement.
- Why this job: Make a real impact in housing while developing your leadership skills.
- Qualifications: Proven leadership experience in income management or housing.
The predicted salary is between 57904 - 63032 £ per year.
We are seeking an experienced Income Manager to lead high-performing teams and deliver strong income collection across a large housing portfolio.
Salary: £57,904 to £63,032 per annum (London weighted), dependent on experience
Location: Stratford, London with hybrid working (20% to 40% office based)
Hours: Full time
Contract: Fixed Term Contract, 11 months
Closing Date: 28 April 2026
Interview Dates: 5 and 6 May 2026
About the Role
This is a senior leadership opportunity within a large and complex income function, responsible for delivering strong performance across a substantial arrears portfolio. Key responsibilities include:
- Leading and developing teams managing between 9,000 and 20,000 accounts
- Driving income maximisation and reducing arrears across portfolios ranging from £5.5m to £8.5m
- Embedding a high-performance culture through coaching and development of Customer Account Managers
- Taking ownership of complex arrears cases and working with legal partners, local authorities and external agencies
- Using data and insight to identify risk, improve outcomes and influence senior stakeholders
- Working collaboratively across teams to improve service delivery and customer outcomes
- Supporting continuous improvement, policy development and operational strategy
About You
You will bring strong leadership experience within income management, housing or a related environment, with a track record of delivering results. You will demonstrate:
- Proven experience managing teams in a fast-paced, target-driven environment
- Strong leadership and people development skills with the ability to motivate teams to achieve KPIs
- Excellent communication skills and the ability to influence a wide range of stakeholders
- In-depth knowledge of housing law, landlord and tenant legislation and welfare reform
- Strong organisational and problem-solving abilities with a proactive approach
- Experience working with internal and external partners to resolve complex cases
- Ability to analyse performance data and support strategic decision-making
About the Organisation
This organisation is one of the UK’s leading housing associations, providing homes for hundreds of thousands of people across London, the South East and the North West. With a strong social purpose, they are committed to delivering high quality housing and improving lives. They place people at the heart of everything they do and are committed to building an inclusive and supportive workplace where diversity is valued. Sustainability and long-term impact are also central to their approach.
Other roles you may have experience of could include: Regional Income Manager, Head of Income, Rent Services Manager, Arrears Manager, Housing Income Lead, Tenancy Sustainment Manager, Revenue Manager.
Income Manager in London employer: Not For Profit People
Contact Detail:
Not For Profit People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for an Income Manager role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the organisation thoroughly. Understand their values, mission, and recent projects. This will help you tailor your responses and show that you're genuinely interested in making a difference in their income management team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable discussing your leadership experience and how you've tackled complex arrears cases. The more you practice, the more confident you'll feel when it counts.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining our team and contributing to our mission of providing quality housing.
We think you need these skills to ace Income Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Income Manager role. Highlight your leadership experience and any specific achievements in income management or housing that align with the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share your passion for housing and how your skills can help us drive income maximisation and reduce arrears effectively.
Showcase Your Leadership Skills: Since this is a senior leadership position, make sure to emphasise your experience in managing teams and driving performance. We love seeing examples of how you've motivated teams to achieve KPIs and improved service delivery.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our fantastic team at StudySmarter!
How to prepare for a job interview at Not For Profit People
✨Know Your Numbers
As an Income Manager, you'll be dealing with substantial figures. Brush up on your financial metrics and be ready to discuss how you've driven income maximisation and reduced arrears in previous roles. Use specific examples to showcase your impact.
✨Showcase Leadership Skills
This role requires strong leadership experience. Prepare to talk about how you've developed high-performing teams in the past. Think of instances where you motivated your team to achieve KPIs and how you handled any challenges that arose.
✨Understand Housing Law
Make sure you're well-versed in housing law and landlord-tenant legislation. Be prepared to discuss how this knowledge has helped you resolve complex cases and work with legal partners effectively. It’s a key part of the role!
✨Data-Driven Decision Making
The ability to analyse performance data is crucial. Come equipped with examples of how you've used data insights to influence stakeholders and improve outcomes. This will demonstrate your strategic thinking and problem-solving abilities.