At a Glance
- Tasks: Manage legal arrears cases and deliver fair outcomes for residents.
- Company: Leading UK housing provider focused on community impact.
- Benefits: Competitive salary, generous pension, health cash plan, and wellbeing support.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in arrears recovery, strong decision-making, and excellent communication skills.
The predicted salary is between 30386 - 34381 € per year.
We are seeking an experienced Income Recovery and Enforcement Officer to manage legal arrears cases and deliver effective, fair outcomes for residents and communities.
About the role
This is a specialist role within income management, focused on accounts that have progressed to legal stages. You will manage cases from court preparation through to enforcement, including eviction where necessary, balancing firm action with a fair and supportive approach.
Key responsibilities include:
- Managing a caseload across all legal stages of arrears recovery
- Preparing court documentation, including witness statements and case files
- Liaising with external legal representatives and acting as a key point of contact
- Attending court and representing the organisation where required
- Making informed decisions on enforcement action, balancing risk and customer impact
- Handling high volumes of customer contact and meeting performance targets
- Supporting residents with advice and signposting to help sustain tenancies where possible
- Working collaboratively with internal teams including Housing, Finance and Legal
About you
You will bring strong experience in arrears recovery and enforcement, with the confidence to manage complex cases and make sound decisions. You will have:
- Proven experience in housing arrears recovery and legal enforcement processes
- Knowledge of court procedures including possession action and eviction
- Strong decision making skills and the ability to manage a high volume workload
- Excellent communication skills with the ability to handle challenging conversations
- Good understanding of welfare benefits and tenancy related processes
- Strong organisational, negotiation and influencing skills
- Ability to work independently as well as part of a wider team
About the organisation
The organisation is one of the UK’s leading housing providers, supporting over 250,000 residents across London, the South East and North West. They are committed to delivering high quality homes and services, with a strong focus on community impact and customer outcomes. They offer a competitive benefits package including a generous pension, annual leave allowance, health cash plan, life assurance and wellbeing support. Diversity and inclusion are central to their culture, and they are committed to creating a fair, accessible and supportive working environment.
Income Recovery and Enforcement Officer in Fallowfield employer: Not For Profit People
As a leading housing provider, our organisation is dedicated to fostering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. With competitive benefits such as a generous pension scheme, health cash plan, and a commitment to diversity, we empower our Income Recovery and Enforcement Officers to make a meaningful impact in the communities we serve, all while enjoying the flexibility of hybrid working in vibrant locations like London Stratford or Manchester Trafford.
StudySmarter Expert Advice🤫
We think this is how you could land Income Recovery and Enforcement Officer in Fallowfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or related fields. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to income recovery and enforcement. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of your past experiences in arrears recovery and legal processes to the interview. This will help demonstrate your expertise and how you can add value to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re always on the lookout for passionate candidates like you.
We think you need these skills to ace Income Recovery and Enforcement Officer in Fallowfield
Some tips for your application 🫡
Read the Job Description Carefully:Before you dive into your application, take a good look at the job description. Make sure you understand what we're looking for in an Income Recovery and Enforcement Officer. Tailor your application to highlight how your experience matches our needs.
Showcase Your Experience:We want to see your relevant experience shine through! Be specific about your background in arrears recovery and legal enforcement. Use examples that demonstrate your decision-making skills and ability to handle complex cases.
Keep It Professional Yet Personal:While we love a friendly tone, remember to keep it professional. Share your passion for helping residents and communities, and let your personality come through. We want to know who you are beyond your qualifications!
Apply Through Our Website:Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you're considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Not For Profit People
✨Know Your Legal Stuff
Make sure you brush up on your knowledge of housing arrears recovery and legal enforcement processes. Familiarise yourself with court procedures, especially possession actions and evictions, as these will likely come up during the interview.
✨Showcase Your Decision-Making Skills
Prepare examples that demonstrate your ability to make sound decisions under pressure. Think about times when you've had to balance firm action with a supportive approach, as this is key for the role.
✨Practice Challenging Conversations
Since you'll be handling high volumes of customer contact, practice how you would manage difficult conversations. Role-play scenarios with a friend or family member to build your confidence in communicating effectively.
✨Highlight Your Teamwork Abilities
This role requires collaboration with various internal teams. Be ready to discuss your experience working with others, particularly in housing, finance, and legal contexts. Share specific examples of how you've successfully worked as part of a team.
