At a Glance
- Tasks: Lead a team supporting victims of crime and anti-social behaviour in Avon & Somerset.
- Company: Independent charity dedicated to helping those affected by crime.
- Benefits: Flexible working, generous leave, pension plan, and exclusive discounts.
- Other info: Hybrid working model with excellent career development opportunities.
- Why this job: Make a real difference every day while developing your leadership skills.
- Qualifications: Experience in team management and understanding of the Criminal Justice System.
The predicted salary is between 34000 - 42000 £ per year.
We are seeking a pro-active, organised and detail-focused Team Leader to lead and manage the multi-crime service which supports anyone aged over 18 affected by crime and anti-social behaviour in Avon & Somerset. We are looking for someone who brings strong people management experience, exceptional communication skills, and a commitment to building a supportive and high performing team.
Do you want to make a difference every day? Do you want to contribute to change and improvement for those who need it? Do you have resilience and adaptability? If yes, then we'd love to hear from you...
Position: 6829 Team Leader Casework
Location: Avon and Somerset/Hybrid
Hours: Full time, 37.5. Monday to Friday 9.30am - 5.30pm
Contract: Permanent
Salary: £30,825
Closing Date: 05/08/2026. We reserve the right to close this vacancy early, if enough suitable applications are received.
The Role
You'll lead a staff team, oversee daily case allocations, manage service delivery, strengthen partnerships, and ensure our service meets contractual and quality standards.
As the Team Leader you will:
- Be responsible for case management system audits and reports.
- Be responsible for capturing data and information to ensure the work of team is outcome based and evidenced.
- Be responsible for allocating of work levels within and across the wider team and analysing statistics.
- Be responsible for safeguarding quality assurance and compliance with policies and procedures.
- Work with relevant managers to provide input to and ensure excellent delivery of the service.
- Support the team to manage caseloads completing comprehensive impact assessments.
- Be responsible for the line management of team members.
- Promote effective communication channels.
This role is full-time, and is hybrid working both from home and 3 days a week in our office in Bristol (a suitable and confidential workspace at home is required).
About You
You will need:
- An understanding of the Criminal Justice System and the impact of crime on victims and witnesses.
- An understanding of legislation relating to equal opportunities and diversity, inclusivity, safeguarding and risk assessments.
- A practical understanding of the requirement for confidentiality and safe working practice.
- Experience of working in a challenging and changing environment.
- Demonstrable experience of providing crisis management, support and guidance in sometimes stressful and difficult situations to a team with a client service focus.
- Extensive experience of effectively leading and managing a team, monitoring performance and service delivery to meet contractual requirements.
- Strong communication, negotiation and advisory skills.
- The ability to work without direct supervision.
- Substantial IT expertise with the ability to use a range of software.
You can view the full Job Description and Person Specification once you click to apply.
In Return...
Benefits include:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave and an extra day off for your birthday.
- Pension Plan: 5% employer contribution and enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Organisation
This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales. They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences.
The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process.
You may have experience in areas such as Casework, Caseworker, Family Caseworker, Childrens Caseworker, Criminal Justice, Rehabilitation, Offender, Ex Offender, Victim Support Caseworker.
Please note this role is being advertised by NFP People on behalf of our client.
Caseworker Team Leader employer: Not For Profit People
Not For Profit People is an exceptional employer that prioritises a collaborative work culture and continuous improvement, making it an ideal place for a QESH Manager to thrive. Located in Leicester, the company offers robust employee growth opportunities, a commitment to sustainability, and a strong focus on safety and compliance with ISO standards, ensuring that you can make a meaningful impact in your role. Join us to be part of a team dedicated to operational excellence and positive change.
StudySmarter Expert Advice🤫
We think this is how you could land Caseworker Team Leader
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Not For Profit People.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Not For Profit People!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Not For Profit People, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Not For Profit People or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Caseworker Team Leader
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Not For Profit People:Before hitting send, make sure to tailor your application specifically to Not For Profit People! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Not For Profit People
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
