At a Glance
- Tasks: Review and assess seafarer applications, ensuring compliance with regulations.
- Company: Join a supportive Civil Service team in Southampton.
- Benefits: Gain valuable experience, full training provided, and develop customer service skills.
- Other info: Flexible working hours and opportunities for career growth.
- Why this job: Kickstart your career in the maritime sector with a role that makes a difference.
- Qualifications: Strong organisational skills and attention to detail; no maritime experience needed.
The predicted salary is between 24000 - 28000 £ per year.
Location: Southampton (On-site)
Hours: Full-time, 37 hours per week (Monday to Friday)
Contract: Temporary until end of March 2027
Working Pattern: 7.4 hours per day, start time between 8:30am-9:00am (dependent on business needs)
About the Role
Brook Street is currently recruiting for a Certification Officer to join a Civil Service client based in Southampton. This is an excellent opportunity for someone looking to begin a career within the Civil Service, particularly if you have strong organisational skills, attention to detail, and an interest in the maritime sector. The role sits within the Seafarer Services branch, which is responsible for the certification of seafarers - essentially providing the licences required to work at sea. You will play a key role in assessing applications and ensuring all certifications meet regulatory standards, while delivering a high level of customer service. No prior maritime experience is required, as full training will be provided.
Key Responsibilities
- Review and assess physical and digital documentation submitted by seafarers, ensuring eligibility against regulatory criteria and service level agreements
- Process applications for examinations, requesting further information where necessary
- Assess and issue Certificates of Competency and Flag State Endorsements to eligible applicants
- Communicate with applicants via email to request additional information or explain unsuccessful applications
- Handle telephone and email enquiries from seafarers, maritime colleges, and shipping companies
- Maintain accurate records by processing incoming mail and updating tracking systems, databases, and spreadsheets
- Support administrative tasks, including branch projects, customer service initiatives, and process improvements
- Deliver a high standard of customer service at all times
About You
- Highly motivated, enthusiastic, and eager to learn with a flexible approach to work
- Strong attention to detail with experience handling data accurately
- Proficient in Microsoft Office, particularly Outlook and Excel
- Experience communicating with customers or stakeholders via phone and email
- Excellent organisational and time management skills, with the ability to prioritise workloads and meet deadlines
- Strong written and verbal communication skills
- Able to present information clearly, confidently, and professionally
This is a fantastic opportunity to gain valuable experience within a Civil Service environment while developing administrative and customer service skills in a unique and important sector.
Certification Officer New in Southampton employer: Not applicable
Brook Street is an excellent employer, offering a supportive and inclusive work environment in Southampton, where you can kickstart your career within the Civil Service. With a strong commitment to employee development, we provide comprehensive training for the Certification Officer role, ensuring you gain valuable skills while contributing to the maritime sector. Our culture prioritises customer service excellence and teamwork, making it a rewarding place to grow professionally.
