Course & Logistics Coordinator
Location: On-site
Job Type: Full-Time
Salary: £27,000 per annum
Department: Logistics
About the Role
We are seeking an organised, proactive, and detail-oriented Course & Logistics Coordinator to oversee the day-to-day organisation of training materials and inventory management for educational courses and events.
This is a key role that acts as the link between field-based staff, external suppliers, and material distribution. You will be responsible for ensuring training materials and course kits are prepared, dispatched, tracked, and replenished efficiently, while delivering excellent administrative support to customers and internal teams.
Key Responsibilities
Course Logistics & Stock Management
- Prepare, inspect, dispatch, and replenish training kits and course materials.
- Check returned kits to ensure they are complete, restocked, and stored correctly.
- Liaise with field-based teams to anticipate course requirements and support successful event delivery.
- Monitor inventory levels and ensure sufficient stock is available for upcoming courses and customer orders.
- Organise shipments, coordinate courier collections, and track deliveries.
- Maintain clean, safe, and organised stock storage areas in line with health and safety requirements.
- Support the wider logistics team during busy periods and peak demand.
Customer Support & Course Administration
- Manage inbound customer calls and emails, responding to course enquiries and processing event bookings.
- Process customer orders and accurately update internal databases and systems.
- Resolve customer queries and complaints professionally, including processing refunds where appropriate.
- Maintain accurate records relating to shipments, stock levels, course materials, and attendee information.
- Collaborate with customer service, logistics, and field-based teams to deliver an exceptional customer experience.
About You
Skills & Experience
- Previous experience in logistics, stock control, course administration, customer service coordination, or a similar role.
- Strong organisational skills with excellent attention to detail.
- Ability to manage multiple priorities, tight deadlines, and last-minute requests.
- Confident using spreadsheets, databases, inventory management systems, and CRM platforms.
- Strong communication skills with a professional telephone manner and excellent written communication.
- Practical problem-solving abilities and the confidence to handle delivery issues, customer queries, and operational challenges.
- Physically capable of handling stock, packing materials, and maintaining organised storage spaces safely.
What You’ll Bring
- A proactive and flexible approach to work.
- Strong administrative and coordination skills.
- A customer-focused mindset with a commitment to delivering high standards of service.
- The ability to work effectively both independently and as part of a team.
- A keen eye for accuracy and process improvement.
Course & Logistics Coordinator in Huntingdon employer: Not applicable
Brook Street is an excellent employer, offering a supportive and inclusive work environment in Southampton, where you can kickstart your career within the Civil Service. With a strong commitment to employee development, we provide comprehensive training for the Certification Officer role, ensuring you gain valuable skills while contributing to the maritime sector. Our culture prioritises customer service excellence and teamwork, making it a rewarding place to grow professionally.
