Community & Creative Support Coordinator in Sunderland

Location: Sunderland, Washington, Houghton-le-Spring and surrounding areas

Hours: Part-Time – 15 Hours per Week

Salary: £12.82 per hour (Real Living Wage)

Contract Type: Permanent (subject to successful completion of probation period)

Reporting To: Managing Director and Principal Design Director

About Us

Not A Statistic Northeast CIC is a community interest company dedicated to reducing social isolation, improving mental wellbeing, and creating inclusive spaces where people can connect, share experiences, and support one another. We deliver peer support groups, daytime drop‑ins, one-to-one support, community outreach activities, events, and wellbeing projects across Sunderland and the wider North East. Alongside our community work, we operate NotADesign Agency, a social enterprise creative agency providing design, marketing, branding, and content creation services. Income generated through the agency directly supports the delivery and growth of our mental health services.

About the Role

This unique role sits across both NotAStatistic Northeast CIC and NotADesign Agency. Approximately half of the role will focus on supporting the delivery of our mental health and community services, including peer support groups, drop‑ins, outreach activities, and community events. The remaining aspect of the role will involve supporting the growth and operation of NotADesign Agency through administration, content creation, marketing, and creative project support. As a growing organisation, flexibility is essential. The successful candidate will be expected to adapt to changing priorities, support new projects as they develop, and contribute positively wherever needed. No two days will be the same, and we are looking for someone who enjoys variety, takes initiative, and is passionate about making a positive difference.

Benefits

• Real Living Wage (£12.82 per hour)
• Workplace Pension Scheme
• Statutory Holiday Entitlement
• Ongoing Training and Professional Development
• Supportive and Inclusive Working Environment
• Opportunity to make a genuine impact within local communities
• Opportunity to contribute to both social enterprise and community development projects

Working Pattern

The role requires flexibility and will include a combination of daytime, evening, and occasional weekend work. The successful candidate must be available for:

• Regular evening sessions
• Friday afternoon work
• Community events and activities as required

Working hours will be agreed in advance and may vary depending on organisational needs.

Key Responsibilities

• Support the delivery of peer support groups, drop‑ins, outreach activities, and wellbeing programmes.
• Assist attendees in accessing appropriate support and signposting services.
• Help create safe, welcoming, and inclusive environments for all participants.
• Provide practical support to service users where appropriate.
• Work collaboratively with staff, volunteers, and partner organisations.
• Support colleagues during challenging situations and contribute positively to team wellbeing.
• Ensure safeguarding procedures are followed and concerns are reported appropriately.
• Represent the organisation professionally within the community.

• Assist with the planning and delivery of community events, awareness campaigns, networking activities, and fundraising events.
• Support event set‑up, delivery, and pack‑down.
• Engage with attendees and partner organisations.
• Promote organisational activities within the community.
• Occasionally represent the organisation at meetings, conferences, and networking events.

• Support the day‑to‑day operation of NotADesign Agency.
• Assist with social media content creation and scheduling.
• Create promotional materials using Canva and other digital tools.
• Support branding, marketing, and creative projects.
• Maintain accurate records and administrative systems.
• Assist with client communications where required.
• Contribute ideas for campaigns, projects, and organisational growth.

• Work independently and use initiative to solve problems.
• Support volunteers, session facilitators, and newer team members.
• Contribute to organisational development and continuous improvement.
• Participate in supervision, training, and professional development opportunities.
• Demonstrate leadership qualities and act as a positive role model.

Essential Criteria

• Experience supporting vulnerable individuals or community groups.
• Experience working with people with SEND (Special Educational Needs and Disabilities).
• Knowledge and understanding of safeguarding principles and procedures.
• Strong computer literacy and confidence using digital systems.
• Experience using Canva or similar design software.
• Experience creating content for social media platforms including Facebook, Instagram, TikTok, and LinkedIn.
• Understanding of social media engagement and digital communication.

• Excellent communication and interpersonal skills.
• Ability to work independently and use initiative.
• Strong organisational skills.
• Creative thinking and problem‑solving ability.
• Ability to manage competing priorities.
• Ability to adapt to changing organisational needs.
• Ability to maintain professional boundaries and confidentiality.

• Lived experience of mental health challenges and/or supporting others through mental health difficulties.
• Compassionate, approachable, and emotionally aware.
• Reliable, trustworthy, and professional.
• Strong moral compass and commitment to inclusion, equality, and respect.
• Willingness to learn and undertake training.
• Flexible approach to work and responsibilities.
• Confidence representing the organisation in person and online.
• Comfortable appearing in photographs, videos, and promotional content.

• Ability to travel independently throughout Sunderland and surrounding areas.
• Availability to work evenings on a regular basis.
• Availability to work Friday afternoons.
• Commitment to the values and mission of NotAStatistic Northeast CIC.

• Mental Health First Aid qualification or equivalent.
• Experience within the voluntary, community, charity, or social enterprise sector.
• Experience facilitating groups or workshops.
• Experience supporting people with mental health challenges.
• Basic photography or videography skills.
• Understanding of trauma‑informed approaches.
• Experience in marketing, design, or content creation.
• Full UK Driving Licence and access to a vehicle.

Safeguarding

Not A Statistic Northeast CIC is committed to safeguarding and promoting the welfare of all individuals who engage with our services. The successful applicant will be required to:

• Undertake safeguarding training.
• Adhere to all organisational safeguarding policies and procedures.
• Complete an Enhanced DBS Check prior to employment.

Probation Period

This role is subject to a six‑month probationary period. Performance, attendance, conduct, suitability for the role, and alignment with organisational values will be reviewed throughout the probation period.

Equality, Diversity & Inclusion

Not A Statistic Northeast CIC welcomes applications from people of all backgrounds and actively encourages applications from individuals with lived experience of mental health challenges, neurodivergence, disability, military service, caring responsibilities, and other underrepresented groups. We are committed to creating an inclusive workplace where everyone feels valued, respected, and able to thrive.

How to Apply

To apply for this position, please send the following to Shane@not-a-statistic-ne.org:

• A copy of your CV
• A covering letter (maximum 2 pages) explaining:
• Why you are interested in the role
• How your skills and experience meet the person specification
• What you feel you could bring to NotAStatistic Northeast CIC and NotADesign Agency

Key Dates

• Closing Date for Applications: Friday 26th June 2026
• Interviews: Week Commencing 29th June 2026

Informal Discussion

We understand that applying for a new role can be a big decision. If you would like an informal chat about the position before applying, please feel free to contact:

Shane Knox
Managing Director
Not A Statistic Northeast CIC
07308 117083

We welcome conversations from anyone interested in learning more about the role, our organisation, and the work we do within our communities. Please note that an informal discussion does not form part of the recruitment process and is offered to help prospective applicants decide whether the role is right for them. Applications will be reviewed as they are received, and NotAStatistic Northeast CIC reserves the right to close the vacancy early should a suitable candidate be identified before the closing date.