At a Glance
- Tasks: Provide dedicated IT support and troubleshoot issues across various hardware and systems.
- Company: Join Nostra, a leading Managed Service Provider in Ireland with a focus on innovation.
- Benefits: Enjoy a competitive salary, pension plan, and a supportive team environment.
- Other info: Be part of a passionate team that values trust, accountability, and diversity.
- Why this job: Make a real impact by helping clients build secure and scalable IT solutions.
- Qualifications: 3+ years in IT support with skills in Microsoft environments and excellent communication.
The predicted salary is between 36000 - 60000 £ per year.
Nostra is a leading Managed Service Provider (MSP) in Ireland, dedicated to delivering advanced IT solutions that enable businesses to build reliable, secure, and scalable IT foundations. With a commitment to continuous improvement, we serve a diverse range of industries, providing exceptional services that empower our clients to focus on their core business goals.
The ideal candidate would have experience in cloud infrastructure including endpoint management, networking, server administration, Azure, and Office 365 as well as a solid understanding of on-premise technology including networking. This role requires a service-oriented attitude, excellent verbal and written skills, and a high focus on the quality of work. This opportunity will be based full time onsite with one of our customers based in Oxford, UK.
Responsibilities
- Provision of dedicated IT support to our customers.
- Troubleshoot and diagnose any potential issues across a variety of hardware and systems, escalating to a senior engineer or vendor support when appropriate.
- Deliver support on issues of varying complexity across the various sites.
- Set up and maintenance of new users within the client sites.
- Partner with the Account Manager to identify improvement projects and ensure the provision of an outstanding service.
- Understand all compliance requirements on the different customer sites.
- Be cognisant of operational security identifying changes to reduce risk along the way.
- Act as the customer’s first point of contact with Nostra; must be customer focused, enthusiastic, ambitious, and solution focused.
- Prioritise and execute tasks in a high-pressure environment.
Required
- 3+ Years’ experience in an IT Engineer, IT Field Engineer, with proven experience within a Microsoft environment.
- IT skills Microsoft related e.g., Office 365, Windows 10, Active Directory, DNS, DHCP, Firewalls, switches, access points including VLANs and VPN.
- Azure knowledge is a bonus.
- Good English with excellent communication skills.
Pension Plan. At Nostra we value our people. We are a passionate team committed to doing our best; our values are trust, accountability, expertise, people, integrity, and empathy. These values form a central part of our recruitment process. Nostra is an equal opportunity employer committed to diversity and inclusion.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology and Customer Service
Industries: IT Services and IT Consulting
IT Support Engineer employer: Nostra
Nostra is an exceptional employer that prioritises employee growth and development within a vibrant work culture. Located in Oxford, UK, we offer a supportive environment where IT Support Engineers can thrive, backed by a strong commitment to diversity and inclusion, competitive benefits including a pension plan, and the opportunity to work on innovative projects that empower our clients' success.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Nostra values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Nostra might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Nostra!
✨Direct Apply to Nostra
Let's not forget to apply directly through the Nostra website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Nostra.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Nostra. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Nostra
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
