At a Glance
- Tasks: Manage IT support issues and enhance service desk efficiency.
- Company: Leading Managed Service Provider in Ireland with a focus on innovation.
- Benefits: Generous professional development budget, wellness benefits, and company events.
- Other info: Dynamic work environment with opportunities for growth and learning.
- Why this job: Join a passionate team and make a real impact in IT support.
- Qualifications: Experience in IT support, Office 365, and excellent customer service skills.
The predicted salary is between 38250 - 46750 £ per year.
Description
Nostra is a leading Managed Service Provider (MSP) in Ireland, dedicated to delivering advanced IT solutions that enable businesses to build reliable, secure, and scalable IT foundations.
With a commitment to continuous improvement, we serve a diverse range of industries, providing exceptional services that empower our clients to focus on their core business goals.
The ideal candidate would have experience in cloud infrastructure including endpoint management, Networking, Server Administration, Azure, and Office 365 as well as a solid understanding of on-premise technology including networking.
Nostra has offices in Dublin (HQ), Cork, Galway & Belfast. This role will be based in Belfast.
Responsibilities
- Manage the IT Support queue.
- Take ownership of IT issues and work with the team (and SMEs across the business as required), to resolve these issues.
- Document processes and procedures to increase the efficiency of the service desk team.
- Support M365 environment and perform server and laptop setups and repairs.
- Install, configure and maintain user software and communications equipment.
- Manage and communicate with third party vendor.
- Provide support on client sites as per business requirements.
Qualifications and Personal Skills
- Full UK drivers licence.
- Relevant experience in IT Support or Service.
- Office 365 Administration.
- Knowledge of Active Directory and Server Administration.
- Excellent organizational and interpersonal skills.
- Excellent customer service skills.
- Self-motivated with an ability to work in teams.
- Be enthusiastic, ambitious, and keen to learn new skills with a positive attitude.
- Able to prioritise and execute tasks in a high-pressure environment.
- Industry standard certifications (Microsoft, Cisco & Comp TIA).
Some of our Benefits
- Generous professional development budget.
- Company Pension.
- Wellness Benefit.
- Employee Assistance Programme.
- Health & Fitness Benefit.
- Company Events.
At Nostra we value our people.
We are a passionate team committed to doing our best, our values are trust, accountability, expertise, people, integrity, and empathy.
These values form a central part of our recruitment process.
Nostra is an equal opportunity employer committed to diversity and inclusion.
IT Support Engineer in Belfast employer: Nostra
Nostra is an exceptional employer that prioritises the growth and well-being of its employees, offering a dynamic work culture where innovation and collaboration thrive. Located in Antrim, our team enjoys the benefits of working in a supportive environment with access to advanced IT technologies, continuous learning opportunities, and a commitment to diversity and inclusion. Join us to be part of a passionate team dedicated to delivering outstanding IT solutions while fostering your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Belfast
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Nostra values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Nostra might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Nostra!
✨Direct Apply to Nostra
Let's not forget to apply directly through the Nostra website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer in Belfast
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Nostra.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Nostra. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Nostra
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
