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For Companies At a Glance
- Tasks: Lead guest experience, manage reservations, and ensure seamless service from booking to arrival.
- Company: Join Nōshi, Nottingham's newest luxury pan-Asian fusion restaurant and bar.
- Benefits: Competitive salary, complimentary meals, stylish uniform, and industry-leading training.
- Why this job: Be part of a high-energy environment that redefines dining and creates lasting memories.
- Qualifications: Experience in reservations management and exceptional communication skills required.
- Other info: Full-time role with opportunities for progression and team events.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join Nottingham’s newest restaurant, set to redefine the dining scene — where first impressions become lasting memories! Nōshi is a luxury pan-Asian fusion restaurant & bar where modern Japanese and Chinese-inspired plates meet a glamorous, high-energy bar and live DJs. Our tagline — High Dining. High Energy. High Impact. — guides every decision. We obsess over four pillars: Food, Drink, Service and Surroundings. A dark, moody yet warm and glamorous environment with black marble, liquid-gold accents, plush furnishings and our signature cherry-blossom installation sets the scene.
The role — what you’ll do
- Lead our guest experience function, managing reservations, bookings and the door host team.
- Be the first point of contact for guests, ensuring their journey is seamless from booking to arrival.
- Handle enquiries, group bookings and VIP reservations with efficiency, warmth and precision.
- Maximise revenue through proactive booking management, upselling opportunities and business development.
- Create and maintain strong relationships with regulars, partners and key contacts.
- Train, support and manage the guest experience team to deliver exceptional hospitality at the door.
- Work closely with the management team to refine guest experience processes and implement service innovations.
What you bring
- Significant experience in reservations management, guest relations or front-of-house leadership in a premium hospitality setting.
- Strong organisational and administrative skills with fluency in reservations systems and booking platforms.
- A commercial mindset with proven ability to drive bookings, sales and guest retention.
- Exceptional communication skills and confidence in managing VIP and high-profile guests.
- Leadership qualities with experience in managing and developing a team.
- A passion for creating memorable guest experiences in a high-energy, luxury environment.
- Competitive + TRONC.
- Complimentary staff meals on shift and regular menu tastings.
- Stylish uniform with dry-cleaning allowance.
- Industry-leading training and real progression opportunities.
- Team events and friends-and-family dining discounts.
- Full-time hours including evenings and weekends.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
- Management
- Manufacturing
Industries
- Restaurants
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Guest Experience & Reservations Manager (Full-Time) employer: Nōshi Restaurants
Contact Detail:
Nōshi Restaurants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience & Reservations Manager (Full-Time)
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Nōshi. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your personality! When you get the chance to meet the team or attend an interview, let your passion for guest experiences shine through. Remember, they’re looking for someone who fits their high-energy vibe!
✨Tip Number 3
Be proactive! If you see an opportunity to improve their guest experience or have ideas for upselling, don’t hesitate to share them during your conversations. It shows initiative and that you’re already thinking about how to contribute.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Nōshi team and ready to dive into the luxury dining scene.
We think you need these skills to ace Guest Experience & Reservations Manager (Full-Time)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for creating memorable guest experiences shine through. We want to see that you’re not just looking for a job, but that you genuinely care about hospitality and making every guest's visit special.
Tailor Your CV: Make sure your CV highlights relevant experience in reservations management and guest relations. We love seeing how your past roles have prepared you for this position, so don’t hold back on showcasing your skills in a premium hospitality setting.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. Highlight your key achievements and how they relate to the role we’re offering.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to be part of our team at Nōshi!
How to prepare for a job interview at Nōshi Restaurants
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with Nōshi’s concept, menu, and atmosphere. Understanding their unique blend of pan-Asian cuisine and high-energy dining will help you demonstrate your passion for the role and how you can contribute to creating memorable guest experiences.
✨Showcase Your Guest Relations Skills
Prepare examples from your past experience that highlight your ability to manage reservations and handle VIP guests. Think about specific situations where you turned a challenging booking into a positive experience, as this will show your problem-solving skills and commitment to exceptional service.
✨Demonstrate Leadership Qualities
Since the role involves managing a team, be ready to discuss your leadership style and how you’ve successfully trained or developed team members in the past. Share anecdotes that illustrate your ability to motivate others and create a cohesive team environment.
✨Be Ready to Discuss Revenue Strategies
Nōshi is looking for someone who can maximise revenue through proactive booking management. Come prepared with ideas on upselling opportunities and how you would approach business development. This shows you understand the commercial aspect of the role and are ready to contribute to the restaurant's success.