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- Tasks: Create strategies to boost customer success and drive platform adoption for SMB clients.
- Company: Dynamic restaurant management tech company based in London.
- Benefits: Equity, comprehensive health insurance, and a flexible hybrid working model.
- Why this job: Join a fast-paced environment and make a real difference for small businesses.
- Qualifications: 2-3 years of SaaS experience and strong data literacy required.
- Other info: Opportunity for growth in a supportive and innovative team.
The predicted salary is between 36000 - 60000 £ per year.
A restaurant management technology company based in London is looking for a Scaled Customer Success Manager. The role involves building strategies to maximize customer success, driving platform adoption, and ensuring high retention rates among SMB clients.
Ideal candidates should have 2–3 years of SaaS experience, strong data literacy, and a partner mindset.
Benefits include equity, comprehensive health insurance, and a hybrid working model with flexible days in the office.
Scaled SMB Customer Success Lead (SaaS) employer: Nory
Contact Detail:
Nory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scaled SMB Customer Success Lead (SaaS)
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the company's culture and values. We want to show that we’re not just a fit for the role, but also for the team!
✨Tip Number 3
Practice your pitch! We need to clearly articulate how our SaaS experience and data skills can drive customer success. Keep it concise and impactful!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us top of mind and show our enthusiasm for the role.
We think you need these skills to ace Scaled SMB Customer Success Lead (SaaS)
Some tips for your application 🫡
Show Your SaaS Experience: Make sure to highlight your 2-3 years of experience in the SaaS industry. We want to see how you've contributed to customer success in previous roles, so share specific examples that demonstrate your skills and achievements.
Data Literacy is Key: Since strong data literacy is a must-have for this role, don’t shy away from showcasing your analytical skills. We love candidates who can interpret data to drive decisions, so include any relevant tools or methodologies you’ve used.
Adopt a Partner Mindset: We’re looking for someone who can build relationships with our SMB clients. In your application, emphasise your ability to collaborate and support customers in achieving their goals. Share stories that reflect your partner mindset!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Nory
✨Know Your SaaS Stuff
Make sure you brush up on your SaaS knowledge before the interview. Understand the key metrics that drive customer success in a SaaS environment, like churn rates and customer lifetime value. This will show that you’re not just familiar with the industry but also ready to contribute from day one.
✨Show Off Your Data Skills
Since strong data literacy is a must for this role, be prepared to discuss how you've used data to drive decisions in past roles. Bring examples of how you've analysed customer feedback or usage data to improve retention rates. This will demonstrate your analytical mindset and ability to leverage data for customer success.
✨Emphasise Your Partner Mindset
In your interview, highlight your experience in building relationships with clients. Talk about how you’ve collaborated with customers to understand their needs and drive platform adoption. This will showcase your ability to think like a partner rather than just a service provider.
✨Prepare Questions That Matter
Don’t forget to prepare insightful questions for your interviewers. Ask about the company’s current strategies for customer success and how they measure success in their SMB segment. This shows your genuine interest in the role and helps you assess if the company aligns with your values.
