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- Tasks: Lead strategies to boost customer retention and value for SMB clients.
- Company: Dynamic hospitality tech company based in London with a supportive culture.
- Benefits: Equity, generous paid leave, and a hybrid work model.
- Why this job: Make a real impact on customer success in a fast-growing SaaS environment.
- Qualifications: 2-3 years of experience in SaaS Customer Success and data-driven decision-making.
- Other info: Join a vibrant team and enjoy excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
A hospitality tech company based in London is looking for a Scaled Customer Success Manager. In this role, you will lead strategies to enhance customer retention and value for SMB clients without direct management.
You should have 2-3 years of experience in SaaS Customer Success with a focus on data-driven decision-making.
Benefits include equity, generous paid leave, and a supportive work culture. This is a hybrid position requiring office presence 2-3 days a week.
Scaled Customer Success Leader – SaaS | Growth & Retention employer: Nory
Contact Detail:
Nory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scaled Customer Success Leader – SaaS | Growth & Retention
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company's customer success strategies. We want to show that we understand their approach and can bring fresh ideas to enhance retention for SMB clients.
✨Tip Number 3
Practice your data-driven decision-making examples. We need to demonstrate how we've used data to drive customer success in past roles, so have those stories ready to share!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can track your progress and keep you updated on the next steps.
We think you need these skills to ace Scaled Customer Success Leader – SaaS | Growth & Retention
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Scaled Customer Success Leader. Highlight your experience in SaaS and any data-driven decision-making you've done. We want to see how you can bring value to our SMB clients!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your previous experiences align with our goals. Keep it engaging and personal – we love to see your personality!
Showcase Relevant Achievements: Don’t just list your responsibilities; show us what you’ve achieved! Include specific examples of how you’ve improved customer retention or added value in your past roles. Numbers and metrics can really make your application stand out!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re on your way!
How to prepare for a job interview at Nory
✨Know Your SaaS Inside Out
Make sure you’re well-versed in the SaaS landscape, especially in customer success strategies. Brush up on key metrics that drive retention and value for SMB clients, as this will show your potential employer that you understand their business model.
✨Data-Driven Decision Making
Prepare to discuss how you've used data to inform your decisions in previous roles. Bring examples of how you’ve analysed customer feedback or usage patterns to improve retention rates. This will demonstrate your analytical skills and your ability to make informed choices.
✨Showcase Your Leadership Skills
Even though this role doesn’t involve direct management, it’s crucial to highlight your ability to lead initiatives and influence others. Think of examples where you’ve successfully driven change or improved processes without formal authority.
✨Embrace the Hybrid Work Culture
Since this position requires a hybrid work setup, be ready to discuss how you manage your time and productivity in both remote and office environments. Share any experiences you have with collaboration tools or strategies that help maintain team cohesion.
