Founding AI Product Engineer in London

Let’s fix hospitality, for good. Hospitality is tough – margins are thin, waste is high, and teams are stretched. But it doesn’t have to be this hard. That’s why we built Nory.

Nory is an all-knowing restaurant management system. It blends real-time data with AI predictive analytics, giving operators control of their margins. From food prep to forecasting, it’s operational intelligence that helps restaurants run with consistency, certainty, and profit. The result? Thriving restaurants, better jobs, less waste, healthier margins.

We are now hiring our first/founding Senior AI Product Engineer – first and foremost a software engineer who can architect, build, and operate production‑grade agentic systems. This is not a research role and not a “chatbot features” role. You will be building core backend systems that deliver real-time intelligence to thousands of operators.

As our founding Senior AI Product Engineer, you will design and own backend systems that use LLMs and agentic workflows to deliver mission‑critical insights to our customers. This role sits inside Engineering, works daily with product and data teams, and is responsible for production reliability, scale, and continuous iteration.

Here’s what you will be responsible for:

• Design, build, and run multi‑step agentic workflows – orchestration of tools, APIs, and business logic to create reliable and autonomous AI systems.
• Adapt and deploy pre‑trained models using prompt engineering, retrieval (RAG), evaluation frameworks, and fine‑tuning where needed.
• Integrate AI capabilities directly into core Nory workflows, collaborating with product, design, and data teams to deliver measurable value.
• Solve real operational problems with AI – improving forecasting, automating insights, and reducing friction for restaurant teams.
• Monitor, test, and iterate on live systems, improving reliability, accuracy, and user experience based on behavioural data and real‑world feedback.
• Establish best practices for agent design, helping shape how Nory builds and scales AI systems across the business.

What you’ll bring:

• This is first and foremost a software engineering role, ideal for someone who has built production‑grade, multi‑step agentic systems – not simple LLM features or prototypes.
• Strong engineering fundamentals – You write clean, maintainable code, understand systems architecture, and can take features from prototype to production.
• Deep, hands‑on experience building and operating production LLM or agentic systems – You’ve designed multi‑step workflows, orchestrated tools/APIs, handled retries and failures, and run real agent systems end‑to‑end.
• Practical AI/ML knowledge – You’ve worked with embeddings, retrieval, evaluation strategies, and model behaviour in real products.
• A product‑first mindset – You think in terms of user problems, outcomes, and impact, not research metrics.
• Ability to work autonomously in ambiguity – You thrive in fast‑moving environments, make pragmatic decisions, and ship quickly.
• Strong commercial awareness – You understand how to apply AI to deliver meaningful value, efficiency, and ROI for customers.

Nice‑to‑have:

• Experience working with real‑world data pipelines or backend systems.

If you’re excited by what we’re building, we’d love to hear from you – even if you don’t tick every box.

What you’ll get in return:

• Competitive salary range depending on experience
• Meaningful equity – at Nory, everyone is an owner
• 35 days of paid leave per year (including bank holidays)
• Comprehensive private health insurance via Irish Life (Ireland) and AXA (UK)
• Enhanced parental leave and baby loss support
• €1,000 annual L&D budget + quarterly book budget
• €250 home office workspace budget
• Regular team offsites and socials
• Co‑working spaces in London, Dublin, and Spain

How we work:

Our vision is to build a better future for the restaurant industry — one where operators are in control, margins are stronger, and frontline teams can build careers they’re proud of. To get there, we move fast, stay focused, and hold ourselves to a high bar. Our values guide how we work, grow, and win – together.

• We serve up impact with a side of profit.
• We prioritise work that delivers real financial results for our restaurant partners.
• We prioritise speed of service.
• We act like owners.
• We win as a crew.
• We hire humans.

At Nory, we believe that diverse teams build better products. We welcome applicants from all backgrounds, identities, and walks of life. We do not discriminate based on gender, ethnicity, sexual orientation, religion, family status, age, disability, or race. What matters to us is how you think, how you work, and what you bring to the table. Please let us know if you require any adjustments so you can bring your best self to the interview process.