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- Tasks: Lead onboarding for key clients and ensure successful software adoption.
- Company: Dynamic restaurant management tech firm with a focus on customer success.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in the hospitality industry by enhancing customer experiences.
- Qualifications: 5-8 years of SaaS onboarding experience and strong project management skills.
- Other info: Collaborative environment with a focus on innovation and client satisfaction.
The predicted salary is between 48000 - 72000 £ per year.
A restaurant management technology firm is seeking an Enterprise Onboarding Manager to lead onboarding for key clients. This role involves managing customer journeys from pre-sales to rollout, ensuring successful adoption of the software. You will collaborate with various internal teams to enhance project delivery and customer experience.
Applicants should have 5-8 years of SaaS onboarding experience, particularly in hospitality, and possess strong project management skills. The position is hybrid, necessitating time in the office or customer sites around London.
Enterprise SaaS Onboarding Lead - Hybrid employer: Nory
Contact Detail:
Nory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise SaaS Onboarding Lead - Hybrid
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and SaaS sectors. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 2
Prepare for interviews by researching the company and its software. Understand their customer journey and think of ways you can enhance it. This shows you're not just interested in the role but are genuinely invested in their success.
✨Tip Number 3
Showcase your project management skills! Bring examples of past successes in onboarding clients, especially in the hospitality sector. Use metrics to demonstrate how you improved adoption rates or customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Enterprise SaaS Onboarding Lead - Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your SaaS onboarding experience, especially in hospitality. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects you've managed.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about onboarding and how you can enhance customer journeys. Be specific about your past successes and how they relate to our needs.
Showcase Your Project Management Skills: Since strong project management skills are key for this role, make sure to highlight any relevant methodologies or tools you’ve used. We love seeing how you’ve successfully led projects from start to finish!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Nory
✨Know Your SaaS Inside Out
Make sure you’re well-versed in the specifics of SaaS onboarding, especially in the hospitality sector. Brush up on common challenges and solutions that clients face during the onboarding process, as this will show your expertise and readiness to tackle their needs.
✨Showcase Your Project Management Skills
Prepare examples from your past experiences where you successfully managed onboarding projects. Highlight how you coordinated with different teams and ensured smooth transitions for clients. This will demonstrate your ability to lead and manage complex customer journeys.
✨Understand the Company’s Culture
Research the restaurant management technology firm’s values and culture. Be ready to discuss how your personal values align with theirs and how you can contribute to enhancing the customer experience. This shows that you’re not just a fit for the role, but also for the company.
✨Prepare Questions for Them
Have insightful questions ready about their current onboarding processes and challenges they face. This not only shows your interest in the role but also gives you a chance to demonstrate your strategic thinking and problem-solving skills.
