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- Tasks: Lead onboarding for mid-market customers and ensure successful product adoption.
- Company: Join Nory, a fast-growing hospitality tech startup revolutionising restaurant management.
- Benefits: Meaningful equity, 35 days paid leave, and a supportive team culture.
- Why this job: Make a real impact in the hospitality industry while driving customer success.
- Qualifications: 5-8 years SaaS onboarding experience and strong project management skills.
- Other info: Dynamic startup environment with opportunities for growth and innovation.
The predicted salary is between 48000 - 72000 £ per year.
Let's fix hospitality, for good. Hospitality is tough – margins are thin, waste is high, and teams are stretched. But it doesn't have to be this hard. That's why we built Nory. Our CEO, Conor, knows the pain first-hand. After founding and scaling Mad Egg in Ireland, he got fed up with juggling "market-leading" systems, clunky spreadsheets, and endless printouts. So he set out to build the tool he wished he'd had from day one. Nory is an all-knowing restaurant management system. It blends real-time data with AI predictive analytics, giving operators control of their margins. From food prep to forecasting, it's operational intelligence that helps restaurants run with consistency, certainty, and profit. The result? Thriving restaurants, better jobs, less waste, healthier margins.
Now, with demand growing faster than we imagined, and a recent Series B led by Kinnevik, we're scaling fast. We've grown to a team of 85+ across Ireland, the UK, Spain and the US, and we're just getting started. We're now hiring a Senior Onboarding Manager (Mid-Market) to join our Customer Success team. Please note: This is a London-based role, requiring 2–3 days per week either in our office or onsite with customers in and around London.
What you'll be doing
- Lead onboarding for our key mid-market customers, leveraging strategy & best practice, as well as a world class approach to project and stakeholder management.
- Bringing everything together to deliver world class outcomes, minimising time to value & ensuring successful long term adoption for your clients.
- Play a key role in defining and iterating on our mid-market onboarding approach, as well as working closely with our Customer Success, Sales, Product, and Onboarding teams to drive overall improvements and long term success.
Your responsibilities:
- Manage the full customer journey from pre-sales through to rollout, and handover to Customer Success & Support.
- Understand customer strategy, educate on best practice and ensure that projects are delivered in a way that enables long term product adoption and success.
- Ensure world class project & stakeholder management, minimising time to value and ensuring fantastic customer experience.
- Formalise SOPs and create documentation that allows us to grow our mid-market onboarding function.
- Partner closely with internal teams to streamline handovers, eliminate blockers, and close gaps between Sales and CS.
- Surface insights that shape our product roadmap and help us better serve our most complex customers.
What you'll bring
- You bring structure to chaos, confidence to complexity, and empathy to every customer touchpoint.
- You know how to design and drive successful onboarding programs while continuously improving them.
- You have 5 to 8 years of experience in Onboarding within SaaS, working with MM customers.
- Experience working with hospitality or restaurant clients.
- You communicate clearly and confidently, building strong relationships with stakeholders at all levels and acting as a trusted advisor.
- Able to manage multiple workstreams, coordinate cross-functional teams, and deliver exceptional time to value and successful product adoption outcomes.
- You'll be able to adapt your approach to the customers strategy, offering best practice guidance and ensuring you are setting them up for long term success.
- You have experience building and refining standard operating procedures and scalable processes that improve customer experience and internal efficiency.
- You take responsibility for solving problems and improving processes, and think long-term about impact.
- You thrive in fast-paced, early-stage environments, move quickly, and take initiative to maintain momentum and resolve issues efficiently.
- You are comfortable with ambiguous environments, multitask effectively, and remain calm under pressure.
Nice to have:
- Experience with a variety of customer onboarding management tools & methodologies.
- Consulting or digital transformation background.
- Familiarity with change management at scale.
What you'll get in return:
- Meaningful equity, at Nory everyone is an owner.
- 35 days of paid leave per year.
Senior Onboarding Manager in England employer: Nory
Contact Detail:
Nory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Onboarding Manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and SaaS sectors. Attend industry events or webinars where you can meet potential employers and showcase your skills. Remember, it's all about who you know!
✨Tip Number 2
Prepare for interviews by researching Nory and its mission. Understand their onboarding process and think of ways you can contribute to improving it. Show them you're not just another candidate; you're the one they need!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the Senior Onboarding Manager role. Highlight your project management skills and how you've successfully onboarded clients in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Nory team. Let's fix hospitality together!
We think you need these skills to ace Senior Onboarding Manager in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Onboarding Manager role. Highlight your SaaS onboarding experience and any relevant hospitality background to show us you’re the perfect fit!
Showcase Your Project Management Skills: We want to see how you’ve successfully managed projects in the past. Share specific examples that demonstrate your ability to coordinate cross-functional teams and deliver exceptional results.
Be Authentic: Let your personality shine through in your application. We value empathy and communication, so don’t hesitate to share your unique approach to building relationships with stakeholders.
Apply Through Our Website: For the best chance of getting noticed, make sure to apply directly through our website. It helps us keep track of applications and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Nory
✨Know Your Stuff
Before the interview, dive deep into Nory's mission and values. Understand their restaurant management system and how it addresses the challenges in hospitality. This will help you articulate how your experience aligns with their goals.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your onboarding success, especially in SaaS and hospitality. Be ready to discuss how you've managed projects and improved customer experiences, as this is crucial for the Senior Onboarding Manager role.
✨Ask Insightful Questions
During the interview, ask questions that show your understanding of the industry and the company's challenges. Inquire about their current onboarding processes and how they measure success. This demonstrates your proactive mindset and genuine interest in contributing to their growth.
✨Emphasise Collaboration
Highlight your ability to work cross-functionally. Discuss how you've partnered with sales, product, and customer success teams in the past to streamline processes and improve outcomes. This will resonate well with Nory's focus on collaboration and continuous improvement.
