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- Tasks: Lead strategies to boost customer retention and value for SMB clients.
- Company: Dynamic hospitality tech company based in London with a supportive culture.
- Benefits: Equity, generous paid leave, and a hybrid work model.
- Why this job: Make a real impact on customer success in a thriving SaaS environment.
- Qualifications: 2-3 years of SaaS Customer Success experience and data-driven decision-making skills.
- Other info: Join a collaborative team and grow your career in an innovative industry.
The predicted salary is between 36000 - 60000 £ per year.
A hospitality tech company based in London is looking for a Scaled Customer Success Manager. In this role, you will lead strategies to enhance customer retention and value for SMB clients without direct management.
You should have 2-3 years of experience in SaaS Customer Success with a focus on data-driven decision-making.
Benefits include equity, generous paid leave, and a supportive work culture. This is a hybrid position requiring office presence 2-3 days a week.
Scaled Customer Success Leader – Saas in England employer: Nory
Contact Detail:
Nory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scaled Customer Success Leader – Saas in England
✨Tip Number 1
Network like a pro! Reach out to folks in the hospitality tech space on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your data skills! Prepare some examples of how you've used data to drive customer success in your previous roles. This will really resonate with hiring managers looking for a data-driven approach.
✨Tip Number 3
Practice your pitch! Be ready to explain how you can enhance customer retention and value for SMB clients. Tailor your message to highlight your experience in SaaS Customer Success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Scaled Customer Success Leader – Saas in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Scaled Customer Success Leader. Highlight your experience in SaaS and any data-driven decision-making you've done. We want to see how you can bring value to our SMB clients!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your previous experiences align with our mission. Keep it engaging and personal – we love a good story!
Showcase Your Achievements: Don’t just list your responsibilities; show us what you’ve achieved! Use metrics and examples to demonstrate how you’ve enhanced customer retention in past roles. We’re all about data-driven success, so let’s see those numbers!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Nory
✨Know Your SaaS Inside Out
Make sure you understand the ins and outs of SaaS Customer Success. Brush up on key metrics like customer retention rates and how they relate to business growth. Being able to discuss these concepts confidently will show that you're not just familiar with the industry, but that you can also drive data-driven decisions.
✨Showcase Your Leadership Skills
Even though this role doesn't involve direct management, it's crucial to demonstrate your ability to lead strategies. Prepare examples of how you've influenced teams or projects in the past, focusing on your approach to enhancing customer value and retention for SMB clients.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific customer situations. Think about challenges you've faced in previous roles and how you resolved them. This will help you illustrate your problem-solving skills and your ability to make data-driven decisions in real-time.
✨Emphasise Cultural Fit
This company values a supportive work culture, so be ready to discuss how you align with their values. Share experiences that highlight your teamwork, adaptability, and commitment to fostering a positive environment, especially in a hybrid work setting.
