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- Tasks: Drive customer success and enhance restaurant operations through innovative software solutions.
- Company: Join a fast-growing tech company revolutionising the restaurant industry.
- Benefits: Remote work, competitive salary, equity options, and generous annual leave.
- Why this job: Make a real impact in the hospitality sector while working with cutting-edge technology.
- Qualifications: Experience in customer success and a passion for problem-solving.
- Other info: Collaborative culture with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Top performer in Restaurant Management Software rated 4.8. If you want to own meaningful work, with a team that genuinely cares about its impact, you’ll fit in here.
We serve up impact with a side of profit. Our results-first mindset delivers tangible results for customers. Every feature, product, and interaction is designed to make a difference to a restaurant’s bottom line.
We prioritise speed of service. The industry is fast-paced – and so we are. We focus on speed in solving problems and delivering new features. We release new features based on customer feedback swiftly, and we sort issues before they can impact profitability.
We act like owners. Everyone at Nory takes full responsibility for their work and their outcomes. It means every part of the business, from product design to customer support is handled with care and accountability, making Nory a stronger, more effective product.
We win as a crew. Success is built on collaboration, both internally and with customers. Internally, we work together to create a brilliant product. Externally, we partner with restaurants to ensure we’re meeting their real needs. Everyone wins.
How we support you:
- Fully remote working, with co-working spaces in our main hubs for collaboration.
- Home-office setup – We provide everything you need to work optimally at Nory – MacBook, monitor(s), and a budget to set up your workspace.
- Work-from-anywhere policy – Work from anywhere for up to 3 months per year.
- Bi-annual offsites – Regular in-person events and bi-annual company offsites.
- L&D support – Workshops, learning sessions.
- Meaningful equity – at Nory everyone is an owner!
- Regular team offsites & socials.
- Pension + private health insurance (country dependent).
- 35 days annual leave (including bank holidays).
Join a fast-growing Series B scale-up with real enterprise traction. Be part of a team building the future of restaurant operations through intelligent systems. Work with autonomy, ownership, and real influence in a product-led environment.
Our hiring process includes:
- A relaxed 30-minute chat to get to know each other.
- A 45-minute 1:1 with the Hiring Manager.
- A take-home task followed by a 60-minute session.
- One or two short conversations with senior leaders.
- A 30-minute conversation with our CEO and founder, Conor Sheridan.
You got the job! Congratulations!
Remote SMB Customer Success Manager — Equity & Growth employer: Nory AI
Contact Detail:
Nory AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote SMB Customer Success Manager — Equity & Growth
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Nory's mission and values. Understanding their focus on speed and collaboration will help you align your answers with what they care about.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your past experiences can showcase your ability to solve problems quickly and effectively.
✨Tip Number 3
Show your passion for customer success! Be ready to share specific examples of how you've made a difference for customers in previous roles. This will demonstrate that you’re not just about the numbers but genuinely care about impact.
✨Tip Number 4
Don’t forget to ask questions! Use the opportunity during interviews to ask about team dynamics and how they handle feedback. This shows you're interested in collaboration and want to be part of the crew.
We think you need these skills to ace Remote SMB Customer Success Manager — Equity & Growth
Some tips for your application 🫡
Be Authentic: When you're writing your application, let your true self shine through. We want to know who you are beyond your CV, so share your passions and what drives you. Authenticity goes a long way in making a connection!
Tailor Your Application: Make sure to customise your application for the role of SMB Customer Success Manager. Highlight your relevant experience and skills that align with our results-first mindset and collaborative culture. Show us why you're the perfect fit!
Showcase Problem-Solving Skills: Since we prioritise speed in solving problems, it’s essential to demonstrate your problem-solving abilities in your written application. Share examples of how you've tackled challenges in the past and the impact of your solutions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re proactive and keen to join our team!
How to prepare for a job interview at Nory AI
✨Know Your Stuff
Before the interview, dive deep into Nory's mission and values. Understand how they prioritise speed and collaboration in their customer success approach. This will help you align your answers with what they care about most.
✨Show Your Problem-Solving Skills
During the interview, be ready to discuss specific examples of how you've tackled customer issues in the past. Highlight your ability to think on your feet and deliver solutions quickly, as this is crucial in a fast-paced environment like Nory.
✨Emphasise Teamwork
Nory values collaboration, so make sure to share experiences where you've worked effectively within a team. Talk about how you’ve partnered with others to achieve common goals, especially in customer success roles.
✨Ask Thoughtful Questions
At the end of your interviews, don’t shy away from asking insightful questions. Inquire about their approach to customer feedback and how they implement changes based on it. This shows your genuine interest in their processes and culture.