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- Tasks: Drive customer success and enhance restaurant operations through innovative software solutions.
- Company: Join a fast-growing tech company revolutionising the restaurant industry.
- Benefits: Remote work, competitive salary, equity options, and generous annual leave.
- Why this job: Make a real impact in the hospitality sector while working with cutting-edge technology.
- Qualifications: Experience in customer success and a passion for problem-solving.
- Other info: Collaborative culture with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Top performer in Restaurant Management Software rated 4.8. If you want to own meaningful work, with a team that genuinely cares about its impact, you’ll fit in here.
We serve up impact with a side of profit. Our results-first mindset delivers tangible results for customers. Every feature, product, and interaction is designed to make a difference to a restaurant’s bottom line.
We prioritise speed of service. The industry is fast-paced – and so we are. We focus on speed in solving problems and delivering new features. We release new features based on customer feedback swiftly, and we sort issues before they can impact profitability.
We act like owners. Everyone at Nory takes full responsibility for their work and their outcomes. It means every part of the business, from product design to customer support is handled with care and accountability, making Nory a stronger, more effective product.
We win as a crew. Success is built on collaboration, both internally and with customers. Internally, we work together to create a brilliant product. Externally, we partner with restaurants to ensure we’re meeting their real needs. Everyone wins.
How we support you:
- Fully remote working, with co-working spaces in our main hubs for collaboration.
- Home-office setup – We provide everything you need to work optimally at Nory – MacBook, monitor(s), and a budget to set up your workspace.
- Work-from-anywhere policy – Work from anywhere for up to 3 months per year.
- Bi-annual offsites – Regular in-person events and bi-annual company offsites.
- L&D support – Workshops, learning sessions.
- Meaningful equity – at Nory everyone is an owner!
- Regular team offsites & socials.
- Pension + private health insurance (country dependent).
- 35 days annual leave (including bank holidays).
Join a fast-growing Series B scale-up with real enterprise traction. Be part of a team building the future of restaurant operations through intelligent systems. Work with autonomy, ownership, and real influence in a product-led environment.
Our hiring process includes:
- A relaxed 30-minute chat to get to know each other.
- A 45-minute 1:1 with the Hiring Manager.
- A take-home task followed by a 60-minute session discussing your approach.
- One or two short conversations with senior leaders.
- A 30-minute conversation with our CEO and founder, Conor Sheridan.
You got the job! Congratulations!
Remote SMB Customer Success Manager — Equity & Growth in London employer: Nory AI
Contact Detail:
Nory AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote SMB Customer Success Manager — Equity & Growth in London
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Nory's mission and values. Understanding what makes us tick will help you connect your experience to our goals, showing that you're not just another candidate but someone who truly gets what we're about.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your past experiences align with our fast-paced, results-driven environment. Remember, we want to see how you think and solve problems, so be ready to share your thought process!
✨Tip Number 3
Show us your collaborative spirit! During interviews, highlight times when you've worked as part of a team to achieve a goal. We love candidates who can demonstrate teamwork and ownership, so share those stories where you made a real impact alongside others.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interviews, have a few thoughtful questions ready. This shows us you're genuinely interested in the role and the company. Plus, it’s a great way to figure out if we’re the right fit for you too. And remember, apply through our website for the best chance!
We think you need these skills to ace Remote SMB Customer Success Manager — Equity & Growth in London
Some tips for your application 🫡
Be Authentic: When you're writing your application, let your true self shine through. We want to know who you are beyond your CV, so share your passions and what drives you. Authenticity is key!
Tailor Your Application: Make sure to customise your application for the role of SMB Customer Success Manager. Highlight your relevant experience in restaurant management software and how it aligns with our results-first mindset. Show us why you're the perfect fit!
Showcase Problem-Solving Skills: We love candidates who can think on their feet! In your written application, give examples of how you've tackled challenges in the past, especially in fast-paced environments. We want to see your approach to problem-solving.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to keep track of your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our crew!
How to prepare for a job interview at Nory AI
✨Know Your Stuff
Before the interview, dive deep into Nory's mission and values. Understand how they prioritise speed and customer feedback in their product development. This will help you align your answers with their results-first mindset.
✨Show Your Ownership
During the interview, demonstrate your ability to take ownership of your work. Share examples from your past experiences where you took responsibility for outcomes, whether positive or negative. This aligns perfectly with Nory's culture of accountability.
✨Collaborate Like a Pro
Nory values collaboration, so be ready to discuss how you've worked effectively in teams. Prepare anecdotes that highlight your teamwork skills and how you’ve partnered with others to solve problems or achieve goals.
✨Be Ready for Problem-Solving
Expect to tackle a take-home task that assesses your problem-solving approach. Focus on explaining your thought process clearly during the follow-up session. They want to see how you think, not just the final answer!