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- Tasks: Drive customer success and enhance restaurant operations with innovative software solutions.
- Company: Join a fast-growing Series B scale-up in the hospitality tech space.
- Benefits: Remote work, home-office setup, 35 days annual leave, and meaningful equity.
- Why this job: Make a real impact in the restaurant industry while working with cutting-edge technology.
- Qualifications: Experience in customer success and a passion for problem-solving.
- Other info: Collaborative culture with regular team offsites and learning opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Top performer in Restaurant Management Software rated 4.8. If you want to own meaningful work, with a team that genuinely cares about its impact, you’ll fit in here.
We serve up impact with a side of profit. Our results-first mindset delivers tangible results for customers. Every feature, product, and interaction is designed to make a difference to a restaurant’s bottom line.
We prioritise speed of service. The industry is fast-paced – and so we are. We focus on speed in solving problems and delivering new features. We release new features based on customer feedback swiftly, and we sort issues before they can impact profitability.
We act like owners. Everyone at Nory takes full responsibility for their work and their outcomes. It means every part of the business, from product design to customer support is handled with care and accountability, making Nory a stronger, more effective product.
We win as a crew. Success is built on collaboration, both internally and with customers. Internally, we work together to create a brilliant product. Externally, we partner with restaurants to ensure we’re meeting their real needs. Everyone wins.
How we support you:
- Home-office setup – We provide everything you need to work optimally at Nory – MacBook, monitor(s), and a budget to set up your workspace.
- Work-from-anywhere policy – Work from anywhere for up to 3 months per year.
- Bi-annual offsites – Regular in-person events and bi-annual company offsites.
- L&D support – Workshops, learning sessions.
- Meaningful equity – at Nory everyone is an owner!
- Regular team offsites & socials.
- Pension + private health insurance (country dependent).
- 35 days annual leave (including bank holidays).
Join a fast-growing Series B scale-up with real enterprise traction. Be part of a team building the future of restaurant operations through intelligent systems. Work with autonomy, ownership, and real influence in a product-led environment.
Our hiring process includes:
- A relaxed 30-minute chat to get to know each other.
- A 45-minute 1:1 with the Hiring Manager.
- A take-home task followed by a 60-minute session.
- One or two short conversations with senior leaders.
- A 30-minute conversation with our CEO and founder, Conor Sheridan.
You got the job! Congratulations!
Customer Success Manager (SMB) in London employer: Nory AI
Contact Detail:
Nory AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (SMB) in London
✨Tip Number 1
Get to know the company inside out! Research Nory's values, products, and recent updates. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for the relaxed chat by thinking about your experiences and how they align with Nory's mission. Be ready to share specific examples of how you've solved problems quickly and effectively in past roles.
✨Tip Number 3
Show off your collaborative spirit! During interviews, highlight times when you worked as part of a team to achieve success. Nory values teamwork, so demonstrating your ability to work well with others will set you apart.
✨Tip Number 4
Don’t forget to ask questions! Use the opportunity to learn more about the team dynamics and company culture. This not only shows your interest but also helps you determine if Nory is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Success Manager (SMB) in London
Some tips for your application 🫡
Be Authentic: When you're writing your application, let your true self shine through. We want to know who you are beyond your CV, so share your passions and what drives you in the customer success space.
Tailor Your Application: Make sure to customise your application for the Customer Success Manager role. Highlight your relevant experience and how it aligns with our results-first mindset and speed of service. Show us why you're the perfect fit!
Show Your Problem-Solving Skills: In your written application, give examples of how you've tackled challenges in the past. We love candidates who can think on their feet and come up with creative solutions, especially in a fast-paced environment like ours.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. Plus, we love seeing applications come in that way!
How to prepare for a job interview at Nory AI
✨Know Your Stuff
Before the interview, dive deep into Nory's products and services. Understand how they impact restaurant operations and profitability. This will help you speak confidently about how your experience aligns with their results-first mindset.
✨Show Your Collaborative Spirit
Nory values teamwork and collaboration. Be ready to share examples of how you've worked effectively in teams, especially in fast-paced environments. Highlight your ability to listen to customer needs and work together to solve problems.
✨Embrace Ownership
Demonstrate your sense of ownership by discussing times when you took responsibility for a project or outcome. Nory looks for individuals who act like owners, so show them you can take initiative and drive results.
✨Prepare for the Take-Home Task
The take-home task is all about your problem-solving approach. Think through your process and be ready to explain your decisions during the follow-up session. Focus on clarity and how your ideas can benefit Nory's customers.