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- Tasks: Drive customer success and enhance restaurant operations with innovative software solutions.
- Company: Fast-growing Series B scale-up in the hospitality tech space.
- Benefits: Remote work, home-office setup, 35 days annual leave, and meaningful equity.
- Why this job: Make a real impact in the restaurant industry while working with cutting-edge technology.
- Qualifications: Experience in customer success and a passion for problem-solving.
- Other info: Collaborative culture with regular team offsites and learning opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Top performer in Restaurant Management Software rated 4.8. If you want to own meaningful work, with a team that genuinely cares about its impact, you’ll fit in here.
We serve up impact with a side of profit. Our results-first mindset delivers tangible results for customers. Every feature, product, and interaction is designed to make a difference to a restaurant’s bottom line.
We prioritise speed of service. The industry is fast-paced – and so we are. We focus on speed in solving problems and delivering new features. We release new features based on customer feedback swiftly, and we sort issues before they can impact profitability.
We act like owners. Everyone at Nory takes full responsibility for their work and their outcomes. It means every part of the business, from product design to customer support is handled with care and accountability, making Nory a stronger, more effective product.
We win as a crew. Success is built on collaboration, both internally and with customers. Internally, we work together to create a brilliant product. Externally, we partner with restaurants to ensure we’re meeting their real needs. Everyone wins.
How we support you:
- Fully remote working setup, with co-working spaces in our main hubs for collaboration.
- Home-office setup – We provide everything you need to work optimally at Nory – MacBook, monitor(s), and a budget to set up your workspace.
- Work-from-anywhere policy – Work from anywhere for up to 3 months per year.
- Bi-annual offsites – Regular in-person events and bi-annual company offsites.
- L&D support – Workshops, learning sessions.
- Meaningful equity – at Nory everyone is an owner!
- Regular team offsites & socials.
- Pension + private health insurance (country dependent).
- 35 days annual leave (including bank holidays).
Join a fast-growing Series B scale-up with real enterprise traction. Be part of a team building the future of restaurant operations through intelligent systems. Work with autonomy, ownership, and real influence in a product-led environment.
Our hiring process includes:
- A relaxed 30-minute chat to get to know each other.
- A 45-minute 1:1 with the Hiring Manager.
- A take-home task followed by a 60-minute session discussing your approach.
- One or two short conversations with senior leaders.
- A 30-minute conversation with our CEO and founder, Conor Sheridan.
You got the job! Congratulations!
Customer Success Manager (SMB) employer: Nory AI
Contact Detail:
Nory AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (SMB)
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves turning customer issues into solutions, think of examples from your past where you've done just that. Be ready to share these during your interviews to demonstrate your approach and thought process.
✨Tip Number 3
Don’t underestimate the power of asking questions. During your interviews, ask about their recent projects or challenges they face. This shows you're engaged and gives you insight into how you can contribute to their success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team. We can’t wait to see what you bring to the table!
We think you need these skills to ace Customer Success Manager (SMB)
Some tips for your application 🫡
Be Authentic: When you're writing your application, let your true self shine through. We want to know who you are beyond your CV, so share your passions and what drives you in the customer success space.
Tailor Your Application: Make sure to customise your application for the Customer Success Manager role. Highlight your relevant experience and how it aligns with our results-first mindset and speed of service. Show us why you're the perfect fit!
Show Your Problem-Solving Skills: In your written application, give examples of how you've tackled challenges in the past. We love candidates who can think on their feet and come up with creative solutions, especially in a fast-paced environment like ours.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. Plus, we love seeing applications come in that way!
How to prepare for a job interview at Nory AI
✨Know Your Stuff
Before the interview, dive deep into Nory's products and services. Understand how they impact restaurant operations and profitability. This will help you speak confidently about how you can contribute to their mission of delivering tangible results.
✨Show Your Collaborative Spirit
Since teamwork is key at Nory, be ready to share examples of how you've successfully collaborated in past roles. Highlight your ability to work with different teams and how you’ve partnered with customers to meet their needs.
✨Embrace the Fast-Paced Environment
Nory values speed and efficiency, so prepare to discuss how you've thrived in fast-paced settings. Share specific instances where you quickly solved problems or adapted to changes, showcasing your agility and proactive mindset.
✨Ask Thoughtful Questions
During your interviews, especially with senior leaders and the CEO, ask questions that reflect your understanding of Nory’s values and goals. Inquire about their approach to customer feedback and how they prioritise new features, showing your genuine interest in their processes.