Support Manager, Training in Stanmore

Based between Ravenswood Village & North West London services. Travel: Regular travel across both locations expected throughout the week.

Norwood is investing in the future of Positive Behaviour Support across both our adult and Children & Family Services. This is a strategic role with the mandate to shape, strengthen and modernise PBS practice across Ravenswood and our North West London services. You will define what high-quality, evidence-based and person-centred PBS looks like at Norwood and ensure it is delivered consistently.

The majority of the role will focus on adult services, with an important proportion supporting our Children & Family Services offer for children and young people aged 5 to 18. This includes working with neurodivergent children, often with complex and co-occurring needs. In the medium term, the role will also contribute to thinking around how PBS principles can support neurodivergent children in more mainstream settings.

This role moves beyond behaviour management. It is about enabling children, young people and adults to live fuller, safer and more independent lives through proactive, strengths-based and positive risk approaches.

Key Responsibilities:

• Receive regular clinical supervision to ensure strong case management, reflective practice and ongoing professional support.
• Establish governance, systems and quality assurance processes that promote consistency.
• Drive culture change toward proactive, person-centred and enabling support.
• Coordinate behaviour support approaches and associated training across services.
• Align practice with current research, regulatory expectations and national best practice.
• This role requires visible, hands-on engagement across both Ravenswood and North West London services.
• Work in partnership with operational managers and multidisciplinary professionals to ensure holistic, joined-up support.
• Design and embed consistent PBS frameworks and documentation standards across services.
• Analyse data and trends to inform proactive, preventative strategies.
• Oversee the coordination of behaviour support approaches and associated training.
• Support teams to develop person-centred plans rooted in functional assessment and positive risk.
• Contribute to regulatory readiness and quality improvement planning across both children’s and adult services.

Qualifications, Experience & Training:

• Degree in Psychology or related field.
• Accredited PBS or Behaviour Analysis training such as BSc PBS, MSc ABA/PBS or Diploma level qualification.
• Experience leading teams supporting Autistic people or people with Learning Disabilities.
• Experience delivering PROACT SCIP and PBS training.
• Strong analytical and report-writing capability.
• Experience working with regulators such as CQC.
• Experience contributing to service improvement rated Good or Outstanding.

Benefits:

• 25 days annual leave + 8 Bank Holidays (FTE).
• Employee Assistance Programme.
• Health cash plan covering dental, optical, and therapy treatments, with virtual GP access, private consultations, and wellbeing tools via the My Medicash App.
• Cycle to Work scheme.
• £300 refer-a-friend bonus.
• Career development pathway.
• Free on-site parking.
• A supportive, experienced team and management.

Ravenswood Village is a specialist care community in Crowthorne, Berkshire, operated by Norwood, a long established Jewish charity supporting people with learning disabilities and neurodevelopmental needs. Founded in 1953 by families seeking better care and opportunity, Ravenswood now provides person-centred residential care and supported living for adults with autism, profound and multiple learning disabilities, sensory and physical impairments, and complex health needs.

Norwood is committed to safeguarding and promoting the welfare of the children, young people, and adults we support. This role is subject to safer recruitment checks in line with CQC Regulation 19, and appointment is conditional upon satisfactory pre-employment checks, including Right to Work in the UK and a DBS check appropriate to the role.