At a Glance
- Tasks: Manage facilities contracts to ensure safe and compliant environments across multiple sites.
- Company: Join Norwood, the oldest Jewish charity in the UK, making a real difference.
- Benefits: Enjoy hybrid working, generous leave, and access to development opportunities.
- Other info: Flexible working environment with a focus on wellbeing and career growth.
- Why this job: Be part of a values-driven team that empowers neurodiverse individuals and their families.
- Qualifications: Experience in facilities management and strong knowledge of health & safety legislation required.
The predicted salary is between 45500 - 60000 € per year.
Job Description
Senior Facilities Contract Manager
Location: London, Hybrid
Contract: Permanent, Full Time
Hours: 35 hours per week
Salary: £55,544 to £60,000
1st Interview (Face to Face) - w/c 10th Nov, 2025
About the Role
At Norwood, we’re proud to provide safe, high-quality environments that enable the people we support to live their best lives.
As Senior Facilities Contract Manager, you’ll play a key role in managing Norwood’s estate; overseeing outsourced Hard FM and Soft FM contracts to ensure all our buildings are safe, compliant, and well-maintained.
Working closely with the Assistant Director of Property and Facilities, you’ll lead on contract management, compliance monitoring, and service delivery across multiple sites. You’ll be the key link between Norwood, our contractors, and internal teams; ensuring our properties meet the highest standards while delivering value for money and operational excellence.
This is an opportunity to make a tangible difference in a values-driven charity.
About our Property and Facilities
Norwood’s Property and Facilities team plays a central role in maintaining and improving the environments where our services take place, from residential homes and supported living services to, children & family centres and a head office based across London and Berkshire.
About Norwood
Founded in 1795, Norwood is the oldest Jewish charity in the UK. We support and empower neurodiverse children and their families and people with neurodevelopmental disabilities to live their best lives.
At Norwood, you’ll make a real difference every day. You’ll be part of a supportive and inclusive team, guided by values of kindness, respect, empowerment and belonging. We invest in your growth, care about your wellbeing, and give you the pride of knowing your work changes lives.
Your Day-to-Day
- Manage and monitor outsourced Hard FM (M&E, compliance testing, maintenance) and Soft FM (cleaning, security, waste) contracts.
- Carry out regular site visits and inspections to ensure safety, compliance, and presentation standards are consistently met.
- Oversee helpdesk/ticketing systems and ensure timely resolution of issues across sites.
- Support statutory compliance, including fire safety, water hygiene, gas safety, and environmental management.
- Lead contract reviews, procurement processes, and service provider performance evaluations.
- Produce dashboards, KPI reports, and analysis to track FM performance and inform decision-making.
- Collaborate with internal stakeholders to support operational needs and minimise service disruption.
- Contribute to business continuity, health and safety, and sustainability initiatives.
Qualifications, Training and Experience
Essential:
- Proven experience managing FM services across a multi-site estate with outsourced delivery models.
- IOSH or NEBOSH qualification.
- Strong knowledge of facilities operations, statutory compliance, and health & safety legislation.
- Experience managing supplier performance and contract delivery.
- Excellent organisational, communication and negotiation skills.
- Ability to travel between sites as required.
Desirable:
- Experience in the charity, public sector, or social housing environment.
- Familiarity with CAFM/helpdesk systems.
- IWFM qualification
- Awareness of sustainability and energy efficiency practices in FM.
Reward & Benefits
We offer a supportive, purpose-driven environment with:
- Hybrid and flexible working
- 21 days annual leave + Bank Holidays + Jewish Holidays
- Employee Assistance Programme
- Blue Light Card scheme access
- Cycle to Work scheme
- Free eye tests and eyewear allowance
- Opportunities for development and leadership coaching
Senior Facilities Contract Manager in Stanmore employer: Norwood
At Norwood, we pride ourselves on being a values-driven charity that empowers neurodiverse individuals and their families. As a Senior Facilities Contract Manager in London, you'll join a supportive and inclusive team dedicated to making a real difference in people's lives, while enjoying benefits like hybrid working, generous leave, and opportunities for personal growth and leadership coaching.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Facilities Contract Manager in Stanmore
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Norwood and understand their values and mission. Think about how your experience aligns with their goals, especially in managing FM services. Practise common interview questions and have your own ready to show your interest.
✨Tip Number 3
Showcase your skills! Create a portfolio that highlights your previous FM projects, compliance achievements, and any innovative solutions you've implemented. This will give you an edge and demonstrate your hands-on experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Norwood team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Senior Facilities Contract Manager in Stanmore
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Facilities Contract Manager role. Highlight your experience in managing FM services and any relevant qualifications like IOSH or NEBOSH. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Norwood and how you can contribute to our mission. Keep it concise but impactful, showing us your personality and commitment.
Showcase Relevant Experience:In your application, be sure to showcase your experience with contract management and compliance monitoring. We’re keen to see examples of how you've ensured safety and operational excellence in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Norwood
✨Know Your FM Basics
Make sure you brush up on your knowledge of facilities management, especially around Hard and Soft FM services. Be ready to discuss how you've managed these in the past and any relevant compliance standards you've adhered to.
✨Showcase Your Contract Management Skills
Prepare specific examples of how you've successfully managed contracts and supplier performance. Highlight any challenges you faced and how you overcame them, as this will demonstrate your problem-solving abilities.
✨Understand Norwood's Values
Familiarise yourself with Norwood’s mission and values. Be prepared to explain how your personal values align with theirs, especially around kindness, respect, and empowerment, as this is crucial for a role in a charity.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Consider asking about their current challenges in facilities management or future projects.
