Positive Behaviour Support Manager in London

Location: Based between Ravenswood Village & North West London services

Travel: Regular travel across both locations expected throughout the week

Interviews: w/c 20th April, 2026

About the Role

Norwood is investing in the future of Positive Behaviour Support across both our adult and Children & Family Services. This is a strategic role with the mandate to shape, strengthen and modernise PBS practice across Ravenswood and our North West London services. You will define what high-quality, evidence-based and person-centred PBS looks like at Norwood and ensure it is delivered consistently. The majority of the role will focus on adult services, with an important proportion supporting our Children & Family Services offer for children and young people aged 5 to 18. This includes working with neurodivergent children, often with complex and co-occurring needs. In the medium term, the role will also contribute to thinking around how PBS principles can support neurodivergent children in more mainstream settings. This role moves beyond behaviour management. It is about enabling children, young people and adults to live fuller, safer and more independent lives through proactive, strengths-based and positive risk approaches.

You will:

• Receive regular clinical supervision to ensure strong case management, reflective practice and ongoing professional support.
• Build and develop a specialist PBS function with clear purpose and accountability.
• Strengthen collaboration across multidisciplinary teams including SaLT, therapists, dietitians and operational leaders.
• Establish governance, systems and quality assurance processes that promote consistency.
• Chair PBS panels and MDT meetings as required.
• Drive culture change toward proactive, person-centred and enabling support.
• Coordinate behaviour support approaches and associated training across services.
• Influence and partner with the Senior Leadership Team to enable sustainable improvement.
• Align practice with current research, regulatory expectations and national best practice.

This role requires visible, hands-on engagement across both Ravenswood and North West London services. You will work alongside practitioners and managers while maintaining strategic oversight. This is an opportunity to raise standards, strengthen professional confidence and shape the future direction of PBS at Norwood.

About Norwood

Founded in 1795, Norwood is the oldest Jewish charity in the UK. We support and empower neurodiverse children and their families and people with neurodevelopmental disabilities to live their best lives. At Norwood, you will make a real difference every day. You will be part of a supportive and inclusive team where kindness is shown in how we care, respect shapes how we work together, belonging ensures everyone feels valued, and empowerment enables people to thrive. We invest in your growth, care about your wellbeing, and give you the pride of knowing your work changes lives.

Your Day to Day

You will:

• Lead, coach and develop a team of PBS Practitioners and specialist colleagues.
• Work in partnership with operational managers and multidisciplinary professionals to ensure holistic, joined-up support.
• Design and embed consistent PBS frameworks and documentation standards across services.
• Analyse data and trends to inform proactive, preventative strategies.
• Oversee the coordination of behaviour support approaches and associated training.
• Support teams to develop person-centred plans rooted in functional assessment and positive risk.
• Review incidents and identify themes, presenting improvement recommendations to senior leaders.
• Contribute to regulatory readiness and quality improvement planning across both children’s and adult services.

Your impact will be demonstrated through:

• Greater independence and participation for the people we support.
• Reduced reliance on restrictive approaches.
• Improved staff confidence and consistency.
• Clear, evidence-based PBS practice across locations.
• Positive regulatory feedback and strengthened quality standards.

Qualifications, Experience & Training

Essential

• Degree in Psychology or related field.
• Accredited PBS or Behaviour Analysis training such as BSc PBS, MSc ABA/PBS or Diploma level qualification.
• Proven experience developing PBS strategies and personalised plans.
• Experience leading teams supporting Autistic people or people with Learning Disabilities.
• Experience delivering PROACT SCIP and PBS training.
• Advanced knowledge of PBS and PROACT SCIP principles.
• Strong analytical and report-writing capability.

Desirable

• PROACT SCIP Instructor qualification.
• Experience working with regulators such as CQC.
• Experience contributing to service improvement rated Good or Outstanding.

Reward and Benefits

• 25 days annual leave.
• 8 Bank Holidays (FTE).
• Enhanced parental pay.
• Employee Assistance Programme.
• Health cash plan covering dental, optical, and therapy treatments, with virtual GP access, private consultations, and wellbeing tools via the My Medicash App.
• Blue Light Card scheme access.
• Cycle to Work scheme.
• £300 refer-a-friend bonus.
• Career development pathway.
• Free on-site parking.
• A supportive, experienced team and management.

A bit more information:

Ravenswood Village is a specialist care community in Crowthorne, Berkshire, operated by Norwood, a long established Jewish charity supporting people with learning disabilities and neurodevelopmental needs. Founded in 1953 by families seeking better care and opportunity, Ravenswood now provides person-centred residential care and supported living for adults with autism, profound and multiple learning disabilities, sensory and physical impairments, and complex health needs. More than a care setting, it is a vibrant community offering facilities and activities that promote wellbeing, independence, and meaningful engagement, all underpinned by strong governance and a Good rating from the Care Quality Commission.

Safe Recruitment: Norwood is committed to safeguarding and promoting the welfare of the children, young people, and adults we support. This role is subject to safer recruitment checks in line with CQC Regulation 19, and appointment is conditional upon satisfactory pre-employment checks, including Right to Work in the UK and a DBS check appropriate to the role.