About the Role
A home is more than a property. It’s the foundation for independence, security and belonging.
As Housing Manager at Norwood, you’ll provide a high-quality, compliant and person-centred housing management service across a portfolio of our supported living properties.
You’ll take ownership of the full tenancy journey, from allocation and sign-up through to tenancy sustainment and move-on. But this role is about much more than managing agreements and processes.
You’ll build relationships with the people we support, understand what matters to them and help ensure their homes are safe, well maintained and appropriate to their individual needs. You’ll conduct regular tenancy visits and property inspections, support people to understand their rights and responsibilities, and help resolve issues before they put a tenancy at risk.
Working closely with our Property and Operations teams, Registered Managers, families, advocates and external partners, you’ll bring together strong housing practice with an understanding of the individual.
Your impact will be clear: sustainable tenancies, safer homes, greater independence and a positive experience for the people who call them home.
About Norwood
Founded in 1795, Norwood is the oldest Jewish charity in the UK. We support and empower neurodiverse children and their families and people with neurodevelopmental disabilities to live their best lives.
At Norwood, you will make a real difference every day. You will be part of a supportive and inclusive team where kindness is shown in how we care, respect shapes how we work together, belonging ensures everyone feels valued, and empowerment enables people to thrive.
We invest in your growth, care about your wellbeing, and give you the pride of knowing your work changes lives.
Who We Are Looking For
You’ll be an experienced housing professional who understands that good housing management starts with the person.
You’ll bring strong tenancy management experience and a sound understanding of housing law, regulation and compliance. You’ll be confident managing the practical realities of a housing portfolio, including tenancy agreements, rent accounts, arrears, voids, repairs, inspections, tenancy breaches and disputes.
Alongside that technical knowledge, you’ll know how to build trust.
You’ll be able to adapt your communication to individual needs, explain sometimes complex housing matters clearly and make sure the people we support understand their tenancy, their rights and the choices available to them.
You’ll be comfortable working collaboratively with support teams, families, advocates, social workers, local authorities, housing providers and other partners to resolve issues and achieve positive outcomes.
Most importantly, you’ll combine professional judgement with a person-centred approach, recognising that behind every tenancy is someone’s home, independence and sense of security.
Your Day to Day
You’ll:
- Take ownership of a defined portfolio of supported living properties and manage the full tenancy lifecycle
- Conduct regular visits with tenants to review their tenancy, identify emerging issues and support tenancy sustainment
- Carry out property inspections during scheduled visits, identifying repairs, property condition and health and safety concerns
- Ensure tenancy agreements, records and documentation remain accurate, up to date and fit for purpose
- Deliver accessible tenancy sign-ups using approaches appropriate to individual communication needs, including easy-read information and visual aids
- Help tenants understand their rights, responsibilities and security of tenure
- Monitor rent accounts and manage arrears proactively
- Support tenants with Housing Benefit applications and other relevant benefits, including liaison or signposting to specialist agencies where appropriate
- Manage tenancy breaches, anti-social behaviour and disputes proportionately and with a trauma-informed approach
- Oversee allocations, voids and move-on arrangements
- Work with Property Services to make sure repairs and maintenance are addressed promptly
- Help ensure homes are safe, compliant, well maintained and appropriate for neurodiverse needs, including sensory considerations
- Build strong relationships with tenants, families and advocates
- Facilitate tenant engagement and ensure the tenant voice influences how services develop
- Promote independence, participation and community inclusion
- Identify and respond appropriately to safeguarding concerns
- Work collaboratively with social workers, support teams and other professionals
- Develop relationships with local authorities, housing associations, registered providers, private landlords and benefits agencies
- Contribute to audits, inspections, reporting and continuous service improvement
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Housing Manager in London employer: NORWOOD
At Norwood, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment where kindness and respect are at the core of our culture. As a Housing Manager, you will not only have the opportunity to make a meaningful impact in the lives of neurodiverse individuals but also benefit from comprehensive employee growth opportunities, including training and development tailored to your career aspirations. Located in Stanmore, our head office fosters collaboration across various teams, ensuring that you are part of a dedicated community committed to empowering those we serve.
