Family Support Worker

Family Support Worker

Hounslow Full-Time 32868 - 36519 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Support families through one-to-one sessions and group facilitation, empowering them to thrive.
  • Company: Join Norwood, the UK's oldest Jewish charity, dedicated to supporting neurodiverse children and their families.
  • Benefits: Enjoy flexible hours, 21 days annual leave, a pension scheme, and discounts on various services.
  • Why this job: Make a real impact in families' lives while working in a supportive and inclusive environment.
  • Qualifications: NVQ Level 3 or equivalent, with experience in supporting neurodiverse children and families.
  • Other info: Flexible working hours with some evening and weekend sessions required.

The predicted salary is between 32868 - 36519 £ per year.

Family Support Worker

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Job Title:Family Support Worker

Accountable to:Family Support Team Manager

Location:Kennedy Leigh Family Centre, Hendon

Salary:£32,868 – £36,519 per annum pro rata (full time equivalent at 35 hours per week)

Hours:21 hours per week – flexible across the week with some out of hours work (e.g. evenings and weekends) required to deliver particular courses or sessions

Contract:Permanent

About the role

We\’re seeking an experienced Family Support Worker to join our dedicated Children & Family Services team, where you’ll provide high quality, professional tailored support to families through one-to-one sessions, facilitated peer groups, plus parenting and educational programmes. You’ll work alongside families as they face challenges, celebrate achievements, and navigate change with warmth, respect, and practical guidance.

In line with Norwood’s vision to support and empower neurodiverse children, their families and people with neurodevelopmental disabilities to live their best lives, we believe every family deserves the right support to navigate the experiences of raising a neurodivergent child, with our services designed to meet individual needs rather than focus solely on a diagnosis. As a Family Support Worker, you’ll play a key role in empowering parents and carers to feel confident, supported, and equipped, helping families to thrive!

About Norwood

Founded in 1795, Norwood is the oldest Jewish charity in the UK, and has been privileged to receive Royal Patronage since 1815. We support and empower neurodiverse children and their families and people with neurodevelopmental disabilities to live their best lives.

Norwood works with local authorities, to deliver wide-ranging services including residential and supported living accommodation and short-breaks facilities, as well as a range of support groups aimed at the whole family, not just the individual.

Benefits at Norwood

  • Workplace Pension Scheme:Plan for your future with confidence
  • 21 days annual leave plus 8 bank holidays and Jewish festivals where they fall on a working day and work is not permitted (FTE)
  • Employee Assistance Programme:We care about your well-being
  • £300 When You Introduce a Friend:Spread the word and reap the rewards
  • Free Eye test & Eyewear allowance
  • Access to ‘Blue Light’ discount scheme
  • Cycle to work scheme
  • Excellent career progression pathway

Duties and Responsibilities

  • One-to-one family support
  • Group facilitation and parent education
  • Supporting transitions
  • Safeguarding and collaborative working
  • Record keeping and reflective practice
  • Co-production and family voice
  • Professional development and supervision

Essential Skills and Experience:

  • NVQ Level 3 or equivalent qualification
  • Knowledge of neurodiversity and neurodevelopmental disability, the challenges they face and how families can support their children at different life stages
  • Experience working with neurodiverse children, young people and those transitioning into adulthood in an early years, youth work or family support setting
  • Knowledge/awareness of reasonable adjustments, strategies and supportive mechanisms to meet the needs of neurodiverse children and young people
  • Ability to provide reliable support to parent/carers and to act with integrity
  • Clear communication skills and an ability to professionally represent Norwood both internally and externally
  • Strong organisational skills, with an ability to manage a diverse workload with competing demands
  • Ability to plan programmes and facilitate groups to meet the needs of neurodiverse children and young people
  • Clear verbal and accurate written skills with the ability to write and present clear and comprehensive reports
  • Experience in safeguarding children, data protection, equal opportunities and diversity legislation and best practice

If you are interested in this role, please apply at your earliest convenience and our Recruitment Team will be in touch.

We reserve the right to close this advertisement earlier should we receive a high volume of suitable applications.

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Family Support Worker employer: Norwood

Norwood is an exceptional employer, dedicated to empowering neurodiverse children and their families through tailored support services. Located at the Kennedy Leigh Family Centre in Hendon, we offer a supportive work culture that prioritises employee well-being, professional development, and flexible working hours. With a rich history dating back to 1795, our commitment to social impact and community engagement makes us a rewarding place for those seeking meaningful employment in the field of family support.
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Contact Detail:

Norwood Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Family Support Worker

✨Tip Number 1

Familiarise yourself with Norwood's mission and values. Understanding their commitment to supporting neurodiverse children and families will help you align your approach during interviews and discussions, showcasing your passion for the role.

✨Tip Number 2

Network with current or former Family Support Workers at Norwood or similar organisations. They can provide valuable insights into the role and the specific challenges faced, which can help you prepare for potential interview questions.

✨Tip Number 3

Prepare examples from your past experiences that demonstrate your ability to support families, particularly those with neurodiverse children. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.

✨Tip Number 4

Stay updated on best practices in family support and neurodiversity. Being knowledgeable about recent developments in these areas will not only impress during interviews but also show your commitment to professional growth.

We think you need these skills to ace Family Support Worker

NVQ Level 3 or equivalent qualification
Knowledge of neurodiversity and neurodevelopmental disabilities
Experience working with neurodiverse children and young people
Understanding of reasonable adjustments and supportive strategies
Ability to provide reliable support to parents and carers
Clear communication skills
Strong organisational skills
Ability to manage a diverse workload
Experience in planning programmes and facilitating groups
Clear verbal and written communication skills
Experience in safeguarding children
Knowledge of data protection legislation
Understanding of equal opportunities and diversity best practices

Some tips for your application 🫡

Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of a Family Support Worker. Familiarise yourself with Norwood's mission and values, especially their focus on supporting neurodiverse children and families.

Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your qualifications, such as NVQ Level 3 or equivalent, and any specific experience working with neurodiverse children and families.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting families and your understanding of the challenges faced by neurodiverse children. Use specific examples from your past experiences to demonstrate how you can contribute to Norwood's mission.

Complete the Online Application Form: When filling out the online application form, ensure all sections are completed accurately. Double-check for any errors and make sure to provide all requested information to avoid delays in the review process.

How to prepare for a job interview at Norwood

✨Show Your Passion for Family Support

Make sure to express your genuine interest in supporting families, especially those with neurodiverse children. Share personal experiences or motivations that led you to this field, as it will demonstrate your commitment and understanding of the challenges these families face.

✨Highlight Relevant Experience

Prepare to discuss your previous work with neurodiverse children and families. Be specific about your roles, the strategies you implemented, and the outcomes achieved. This will help the interviewers see how your background aligns with their needs.

✨Demonstrate Strong Communication Skills

As a Family Support Worker, clear communication is key. Practice articulating your thoughts clearly and concisely. You might also want to prepare examples of how you've effectively communicated with parents and children in past roles.

✨Prepare Questions About Their Approach

Show your interest in Norwood by preparing thoughtful questions about their services and approach to supporting families. This not only demonstrates your enthusiasm but also helps you assess if their values align with yours.

Family Support Worker
Norwood
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  • Family Support Worker

    Hounslow
    Full-Time
    32868 - 36519 £ / year (est.)

    Application deadline: 2027-07-18

  • N

    Norwood

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