Database Executive

Database Executive

Location – Stanmore (hybrid role – 3 days per week office based )

Salary – £26,000 to £28,000 per annum dependent on experience

Hours – 35 hours per week

Start Date – February 2025

Are you passionate about enhancing supporter experience and ensuring data excellence? Do you have Raiser’s Edge or charity database experience? Join Norwood as a key member of our Fundraising and Community Engagement department, where you'll play a crucial role in providing exemplary database and data services. We aim to keep our supporter information up-to-date, relevant, and meaningful, and we need your expertise to make this happen.

Benefits at Norwood include:

• The opportunity to work for a leading UK charity
• Competitive salary & benefits package
• 21 days annual leave plus 8 bank holidays and Jewish festivals where they fall on a working day and work is not permitted (FTE)
• 1pm finish on a Friday
• Workplace Pension Scheme: Plan for your future with confidence.
• Employee Assistance Programme: We care about your well-being.
• £300 When You Introduce a Friend: Spread the word and reap the rewards.
• Free Eye test & Eyewear allowance
• Access to ‘Blue Light’ discount scheme
• Cycle to work scheme
• Excellent career progression pathway

Key Responsibilities:

• Continuously reviewing and updating our database and data processes
• Assist the Head of Donor Support Services with data entry, processing, and data manipulation.
• Carry out data cleaning and database health-checking processes, ensuring that data is regularly cleaned and that duplicate supporter records are merged.
• Support the department in their use of the Raiser’s Edge database and keep training guides up to date to ensure best practice use of this resource.
• Improve and develop new processes for the use of data to support the fundraising strategy.
• Assist the Head of Donor Support Services with analysis, insight, and reporting of fundraising data.
• Import all electronic data from various sources to the database using Import’omatic and Raiser’s Edge import functions.
• Prepare data for fundraising marketing and communications and monitor email bounce-backs and out-of-office messages to keep supporter records up to date.
• Ensure data used for fundraising complies with Norwood’s GDPR and direct marketing policies and ensure adherence to the Fundraising Regulator Code of Practice.
• Utilise good communication skills, both verbal and written, to build relationships with stakeholders and donors.
• Provide support for emerging priorities, as agreed with your line manager, for example, assisting colleagues in the Donor Support Services team with data input during and after fundraising events and appeal launches.
• Assist at evening or weekend fundraising events, including the Annual Dinner.
• Be an active member of the Fundraising and Community Engagement department and work on any other initiatives as required.

Essential Experience / Skills

• Advanced user of a database or CRM.
• Experience as a data administrator or similar role involving manipulating data
• Experience of using Raiser’s Edge or a similar charity database
• Some experience of running queries and reports and exporting data
• Some experience of running data health routines
• Proficiency in Microsoft Excel to an intermediate level
• Understanding of relational databases
• Excellent IT skills and analytical mindset

Desirable Experience / Skills

• Experience of working in the charity sector
• Experience of writing process guides or other user documentation
• Experience of training or supporting system users
• Knowledge of ImportOmatic
• Working with volunteers
• Knowledge of the Fundraising Regulator Code of Practice

If this opportunity interests you, please press apply and our Recruitment Team will be in touch.

If you are interested in this role, please apply and our Recruitment Team will be in touch.

We reserve the right to close this advertisement early if we receive a high volume of suitable applications.

Due to the high number of candidates who apply to our roles at Norwood, please note we can only provide feedback following an interview, if shortlisted.

We actively celebrate everyone's different abilities, sexual orientation, ethnicity, faith, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.