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- Tasks: Lead the launch and growth of a new Advice Triage Service for families in need.
- Company: Join Norwood, the UK's oldest Jewish charity, making a real difference every day.
- Benefits: Enjoy hybrid working, generous leave, health plans, and leadership development opportunities.
- Why this job: Shape a service that prioritises accessibility and cultural sensitivity for diverse families.
- Qualifications: Degree in Social Work, Health, Education, or Management; 3+ years in social care or advice services.
- Other info: Be part of a supportive team guided by values of kindness, respect, and empowerment.
The predicted salary is between 45500 - 61000 £ per year.
Job Description
Advice & Triage Service Manager
Salary: £55,544 – £61,000 per annumÂ
Hours:Â 35 hours per week (28 hours per week will be considered)
Contract:Â PermanentÂ
Location:Â Kennedy Leigh Family Centre, Hendon (Hybrid working available)
Interviews:Â 24th & 25th November, 2025
Are you passionate about helping families with diverse needs have a positive experience when accessing social care?
Do you want to work in a dynamic partnership of 12 community organisations?
Are you up for the challenge of establishing referral pathways and embedding a new advice, triage and support service?
If you’re saying yes to the above, we would welcome an application from you.
About the Role
We’re recruiting an Advice & Triage Service Manager to lead Norwood’s new Advice Triage Service (Open Front Door), a flagship access point for families, professionals, and community partners seeking advice and guidance across children’s and adult social care.  This is a key leadership role overseeing the service’s launch, growth and delivery, with responsibility for operational performance, stakeholder engagement and service innovation.Â
You’ll build and lead a committed triage team, align referral pathways across Norwood’s services, and work closely with external partners across the Jewish community and statutory sectors.  This role offers a unique opportunity to shape a model that puts accessibility and cultural sensitivity at the centre of how families seek support.
About Norwood
Founded in 1795, Norwood is the UK’s oldest Jewish charity, supporting neurodivergent children, their families, and adults with neurodevelopmental disabilities.
At Norwood, you’ll make a real difference every day.  You’ll be part of a supportive and inclusive team, guided by values of kindness, respect, empowerment and belonging.  We invest in your growth, care about your wellbeing, and give you the pride of knowing your work changes lives.
Your Day-to-Day
As Advice & Triage Service Manager you’ll:
- Deliver:Â establish and embed the Advice Triage (OFD) model for public launch in March 2026
- Lead:Â recruit, manage and motivate a multi-disciplinary team including triage workers, referrals staff, and reception
- Develop processes:Â create triage protocols, safeguarding and referral procedures, and escalation frameworks
- Be client focused:Â oversee a first class inbound query management across all contact channels
- Champion collaboration: coordinate referral pathways with  key partners, and build strategic relationships with schools, synagogues, charities and LA/NHS services
- Design:Â manage the design and population of an online service directory
- Turn up the volume:Â work with communication and engagement teams to promote the service
- Ensure great customer service:Â oversee the development and rollout of a CRM system
- Analyse and evaluate: lead service evaluation, report to senior leadership  and funders, and embed co-production in service design
Qualifications, Training and Experience
Essential:
- Relevant degree in Social Work, Health, Education, or Management; And/or Leadership or project management qualification
- 3+ years’ experience in social care, education, or advice services
- Proven ability to lead services, manage teams, and deliver change
- Strong knowledge of referral systems across the voluntary and statutory sectors
- Sound safeguarding knowledge
- Excellent stakeholder, communication and CRM skills
Desirable:
- Knowledge of the Jewish community and culturally specific services
- Experience setting up a helpline, triage service or call centre
- Familiarity with neurodivergent support needs and transitions
- Experience developing service directories or digital tools
Reward & Benefits
We offer a supportive, purpose-driven environment with:
- Hybrid and flexible working (Finish at 13:00 on Friday’s)
- 21 days annual leave + Bank Holidays + Jewish Holidays (pro rata if part-time)
- Employee Assistance Programme
- Blue Light Card discount scheme access
- Cycle to Work scheme
- Health cash plan including dental, optical, physio and other benefits
- Opportunities for development and leadership coaching
To apply:Â
- Please submit your CV along with a 500 word cover letter outlining how you meet the criteria set out in the person specification.
- Please also review the attached candidate packÂ
Advice & Triage Service Manager employer: Norwood
Contact Detail:
Norwood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advice & Triage Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the social care sector and let them know you're on the hunt for the Advice & Triage Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Norwood and their values, especially around accessibility and cultural sensitivity. Think about how your experience aligns with their mission and be ready to share specific examples of your leadership and service innovation.
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with you. This will help you articulate your thoughts clearly and confidently, especially when discussing your experience in managing teams and developing referral systems.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Norwood team and making a difference in the community.
We think you need these skills to ace Advice & Triage Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that are relevant to the Advice & Triage Service Manager role. Highlight your leadership experience and any work you've done in social care or community services.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping families and how your background aligns with Norwood's mission. Keep it concise but impactful, and don't forget to mention specific examples from your experience.
Showcase Your Team Leadership Skills: Since this role involves managing a multi-disciplinary team, be sure to include examples of how you've successfully led teams in the past. Talk about your approach to motivation and collaboration, as these are key to the position.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets the attention it deserves!
How to prepare for a job interview at Norwood
✨Know Your Stuff
Make sure you’re well-versed in the specifics of the Advice & Triage Service Manager role. Familiarise yourself with Norwood’s mission and values, especially their focus on accessibility and cultural sensitivity. This will help you demonstrate your passion for helping families and your understanding of the community's needs.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and managing change. Think about times when you’ve successfully implemented new processes or improved service delivery. Be ready to discuss how you can motivate a multi-disciplinary team and foster collaboration with external partners.
✨Be Client-Focused
Since this role is all about enhancing client experiences, come prepared with ideas on how to ensure first-class inbound query management. Share your thoughts on creating triage protocols and safeguarding procedures that prioritise the needs of families and professionals seeking support.
✨Engage with Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, the team dynamics, and how success is measured. This shows your genuine interest in the position and helps you assess if it’s the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.