Receptionist / Administrator in Southport

We have an exciting opportunity for a part time Medical Receptionist / Administrator to join our welcoming, friendly and supportive team. This role will be 3 days per week, Mondays, Wednesdays and Fridays. We are seeking a committed and hardworking individual, who has a genuine interest in working with patients and who enjoys contributing to the delivery of high-quality health care.

Main duties of the job

• To project a positive and friendly welcome and service to patients and other visitors, either in person or via the telephone.
• To assist and direct patients in accessing the most appropriate service or healthcare professional in a polite, efficient and helpful way.

About us

Norwood Surgery is a high performing and successful GP Practice with a welcoming and supportive approach to both staff and patients alike. The practice currently consists of 4 partners, 3 salaried GPs, 2 ANPs, 3 nurses, a phlebotomist and an admin/reception team caring for a list size of 10,000 patients. We take great pride in serving the diverse needs of the community.

Job responsibilities

RECEPTION DUTIES

• Understand and maintain confidentiality at all times.
• Answer the telephone as priority and deal with appropriately.
• Make appointments with GPs and Nurses, asking appropriate questions to ensure appropriate appointment length and time is offered.
• Receive incoming calls, deal with patients' general queries at reception desk, record messages for GPs and Nurses.
• Open premises and restore telephone lines/close surgery and set alarm in the evening.
• Prepare repeat prescriptions using the computer.
• Pass on unresolved queries to a colleague when leaving at lunchtime or evening.
• Ensure Paers (Check-In system) is set up for the surgery.
• Ensure that the surgery is prepared as per room rota for the use of doctors, practice nurses and other visiting professionals.
• Have knowledge of all office procedures and fulfil any of these duties when required.
• Deal with requests for registration, explain registration protocol and make appointment for new patient check.
• Follow up queries from patients regarding result of diagnostic tests, x-rays and smear tests.
• Book emergency ambulance at GP request.
• Collect non NHS fees, record and produce receipt for patient/carer.
• Deal with outgoing mail.
• Follow protocol for preparation of acute and repeat prescriptions.
• Lock and unlock premises and set (un-set) alarm system.
• Aware of Health and Safety of self and others.

ADMINISTRATION DUTIES

• Record and maintain accurate patient information within the practice computer system as required.
• Scan and electronically file hospital correspondence.
• Deal with incoming and outgoing post.
• Administering the appointment book within EMIS, making changes and amendments where necessary.
• Read coding as and when time allows.
• Deal with incoming emails appropriately.

Experience

• Experience of working in a customer facing environment.
• Experience of working as part of a team and able to promote team spirit.
• Experience of working with the general public.
• Excellent communication and interpersonal skills.
• Good time management.
• Prioritisation of tasks.
• Honest and loyal.
• Trustworthy.
• Professional and discrete.
• Works well under pressure.
• Calm.
• Organised.
• Sense of humour.
• Punctual.
• Flexible.
• Knowledge of medical terminology.
• Knowledge of GP clinical computer systems.
• Knowledge of Emis Web.
• Previous experience of working in GP surgery.

Qualifications

• GCSE English and Maths (C and above).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.