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- Tasks: Welcome patients and assist them in accessing healthcare services with a friendly attitude.
- Company: Join Norwood Surgery, a supportive GP practice dedicated to community health.
- Benefits: Part-time hours, friendly team environment, and the chance to make a difference.
- Other info: Flexible working days with opportunities to grow in a caring environment.
- Why this job: Be the first point of contact for patients and contribute to high-quality healthcare.
- Qualifications: GCSE English and Maths (C and above) and customer service experience.
The predicted salary is between 12 - 15 £ per hour.
We have an exciting opportunity for a part time Medical Receptionist / Administrator to join our welcoming, friendly and supportive team. This role will be 3 days per week, Mondays, Wednesdays and Fridays. We are seeking a committed and hardworking individual, who has a genuine interest in working with patients and who enjoys contributing to the delivery of high-quality health care.
Main duties of the job
- To project a positive and friendly welcome and service to patients and other visitors, either in person or via the telephone.
- To assist and direct patients in accessing the most appropriate service or healthcare professional in a polite, efficient and helpful way.
About us
Norwood Surgery is a high performing and successful GP Practice with a welcoming and supportive approach to both staff and patients alike. The practice currently consists of 4 partners, 3 salaried GPs, 2 ANPs, 3 nurses, a phlebotomist and an admin/reception team caring for a list size of 10,000 patients. We take great pride in serving the diverse needs of the community.
Job responsibilities
RECEPTION DUTIES
- Understand and maintain confidentiality at all times.
- Answer the telephone as priority and deal with appropriately.
- Make appointments with GPs and Nurses, asking appropriate questions to ensure appropriate appointment length and time is offered.
- Receive incoming calls, deal with patients' general queries at reception desk, record messages for GPs and Nurses.
- Open premises and restore telephone lines/close surgery and set alarm in the evening.
- Prepare repeat prescriptions using the computer.
- Pass on unresolved queries to a colleague when leaving at lunchtime or evening.
- Ensure Paers (Check-In system) is set up for the surgery.
- Ensure that the surgery is prepared as per room rota for the use of doctors, practice nurses and other visiting professionals.
- Have knowledge of all office procedures and fulfil any of these duties when required.
- Deal with requests for registration, explain registration protocol and make appointment for new patient check.
- Follow up queries from patients regarding result of diagnostic tests, x-rays and smear tests.
- Book emergency ambulance at GP request.
- Collect non NHS fees, record and produce receipt for patient/carer.
- Deal with outgoing mail.
- Follow protocol for preparation of acute and repeat prescriptions.
- Lock and unlock premises and set (un-set) alarm system.
- Aware of Health and Safety of self and others.
ADMINISTRATION DUTIES
- Record and maintain accurate patient information within the practice computer system as required.
- Scan and electronically file hospital correspondence.
- Deal with incoming and outgoing post.
- Administering the appointment book within EMIS, making changes and amendments where necessary.
- Read coding as and when time allows.
- Deal with incoming emails appropriately.
Experience
- Experience of working in a customer facing environment.
- Experience of working as part of a team and able to promote team spirit.
- Experience of working with the general public.
- Excellent communication and interpersonal skills.
- Good time management.
- Prioritisation of tasks.
- Honest and loyal.
- Trustworthy.
- Professional and discrete.
- Works well under pressure.
- Calm.
- Organised.
- Sense of humour.
- Punctual.
- Flexible.
- Knowledge of medical terminology.
- Knowledge of GP clinical computer systems.
- Knowledge of Emis Web.
- Previous experience of working in GP surgery.
Qualifications
- GCSE English and Maths (C and above).
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist / Administrator employer: Norwood Surgery
Contact Detail:
Norwood Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist / Administrator
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Norwood Surgery. Familiarise yourself with their values and services. This will help you connect with the team and show that you're genuinely interested in being part of their supportive environment.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think about your past experiences and how they relate to the role of a Medical Receptionist. We want to hear your stories, so be ready to share!
✨Tip Number 3
Dress the part! First impressions matter, especially in a healthcare setting. Make sure you look professional and approachable. A friendly smile can go a long way in making a positive impact during your interview.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets noticed and shows your enthusiasm for joining our fantastic team at Norwood Surgery.
We think you need these skills to ace Receptionist / Administrator
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your genuine interest in working with patients and being part of our friendly team.
Tailor Your Application: Make sure to tailor your application to the role. Highlight any relevant experience you have in customer service or administration, especially in a healthcare setting. This will show us that you understand what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Norwood Surgery
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Medical Receptionist / Administrator. Familiarise yourself with the specific tasks mentioned in the job description, like handling patient queries and managing appointments. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As this role involves interacting with patients and visitors, it's crucial to highlight your communication and interpersonal skills. Prepare examples from your past experiences where you've successfully dealt with customers or worked as part of a team. This will illustrate your ability to project a friendly and professional image.
✨Prepare for Common Questions
Anticipate questions related to confidentiality, time management, and handling stressful situations. Think about how you would respond to scenarios like dealing with an upset patient or managing multiple calls at once. Practising these responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you determine if the practice is the right fit for you.