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- Tasks: Coordinate scheduling for engineers and ensure smooth daily operations.
- Company: Join a friendly, family-run business with a supportive culture.
- Benefits: Valuable experience, skill development, and a welcoming work environment.
- Why this job: Be part of a close-knit team and make a real impact.
- Qualifications: Strong IT skills and excellent communication abilities required.
- Other info: Flexible learning opportunities in a dynamic office setting.
The predicted salary is between 24000 - 36000 £ per year.
We’re looking for an enthusiastic and organised individual to join our friendly, sociable team at Norwood Electrical Head Office- DE74 2RH. As a family‑run business, we pride ourselves on our welcoming environment and supportive culture. As a Scheduling Co‑ordinator you’ll play a key role in supporting the smooth day‑to‑day running of the business. You’ll be part of a hardworking and close‑knit team that values collaboration, positivity, and getting the job done. The role requires someone who is highly organised, proactive, and able to manage a variety of day‑to‑day tasks efficiently.
Key Requirements
- Strong IT skills, including Word, Excel, and other Microsoft Office programs
- Excellent organisational and communication skills (phone and email)
- Ability to work independently and as part of a team
We offer a welcoming, supportive environment where your contribution is valued and your skills can grow.
Statement of Role
Reporting to the Senior Scheduling Coordinator you will be responsible for the day‑to‑day activities associated with the scheduling of engineers’ works within the PAT team as detailed but not limited to the lists below. You will be asked to carry out a range of tasks that you are competent to do or will receive additional training to gain competency.
Main Duties
- Complete scheduling activities to meet business needs.
- Provide updates to PAT Manager.
- Assess and resolve customer issues where possible or pass them on to be actioned.
- Provide scheduling of the job cycle process within the department up to the point of invoice.
- Ensuring working away notices and accommodation bookings are actioned in a timely manner.
- Ensure all allocated engineers’ schedules are up to date and sent as required.
- Ensure that you are utilizing the systems put in place to ensure the smooth workflow through the department.
- Check and action work reminders for repeat services.
- Attending client meetings where required to do so (Remotely or in person).
Administration
- Populate engineers’ calendars and send works as required.
- Where required populate and send PPM customer spreadsheets.
- Processing of Client purchase orders for works.
- Facilitate as required the supply of competency evidence to customers.
- Facilitate as required the supply of Risk assessments, Method Statements, and permits required by the customer for engineers to gain access to site.
- Send booking notifications to customers as required.
- Send booking notifications internally where parts or additional equipment is needed to facilitate work.
Customer Service
- Dealing with client queries, arising from on‑site activities, where needed.
- Take relevant customer phone calls.
- Action client requests for documentation, clarification and escalation as required.
- Efficiently communicate with customers via Telephone and Email.
- Respond to customers in‑line with desired internal KPI’s (Generally same day acknowledgement – 24hr max and 72hr update or resolution).
Personal Profile
- Maintain a professional & positive attitude whilst at work, always.
- Display a hard working & competent, forward‑thinker who is reliable and able to work well both on their own and as part of a team.
- Display flexibility and willingness to develop and learn new skills.
Scheduling Co- Ordinator- PAT Team- Office Based in Lockington employer: Norwood Electrical UK Ltd
Contact Detail:
Norwood Electrical UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduling Co- Ordinator- PAT Team- Office Based in Lockington
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their friendly environment.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with clients and team members, it's crucial to articulate your thoughts clearly. Try role-playing common scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks or schedules in the past. This will demonstrate your ability to handle the day-to-day activities of the Scheduling Coordinator role effectively.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Scheduling Co- Ordinator- PAT Team- Office Based in Lockington
Some tips for your application 🫡
Show Your Organisational Skills: As a Scheduling Coordinator, being organised is key! Make sure your application highlights your ability to manage multiple tasks efficiently. Use examples from your past experiences to show us how you keep everything on track.
Communicate Clearly: Strong communication skills are essential for this role. When writing your application, be clear and concise. Whether it’s in your cover letter or CV, make sure we can easily see how you handle client queries and internal communications.
Highlight Your IT Proficiency: We’re looking for someone with strong IT skills, especially in Microsoft Office. Don’t forget to mention your experience with Word and Excel in your application. If you’ve used any scheduling software, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Norwood Electrical UK Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Scheduling Coordinator. Familiarise yourself with the key tasks mentioned in the job description, like scheduling activities and managing customer queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your IT Skills
Since strong IT skills are crucial for this position, be prepared to discuss your experience with Microsoft Office programs, especially Word and Excel. You might even want to bring examples of how you've used these tools in previous roles to streamline processes or improve efficiency.
✨Demonstrate Your Organisational Skills
During the interview, highlight specific instances where your organisational skills made a difference. Whether it was managing multiple schedules or resolving customer issues, sharing concrete examples will show that you can handle the day-to-day tasks effectively.
✨Emphasise Teamwork and Communication
As a Scheduling Coordinator, you'll need to work closely with both your team and clients. Be ready to discuss how you've successfully collaborated with others in the past and how you handle communication, especially when dealing with client queries or internal updates.
