At a Glance
- Tasks: Welcome clients and their pets, manage appointments, and support a friendly team.
- Company: Join Norwood Veterinary Group, part of the largest family-owned veterinary company in the world.
- Benefits: Enjoy competitive pay, career progression, wellness programs, and extensive training opportunities.
- Other info: Be part of a diverse team committed to excellence and a better world for pets.
- Why this job: Make a difference in pet care while growing your skills in a supportive environment.
- Qualifications: Computer literate, confident, and eager to learn; experience preferred but not required.
Overview
If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Job Title: Client Care Administrator (receptionist)
Salary: £12.33 per hour
Location: Norwood veterinary group, HU17 9HB
Job Type: Permanent, part-time
Hours: 38 hours per week, on average, including some weekend morning shifts
Responsibilities
We have an exciting opportunity for a receptionist to join the fantastic team at Norwood Vets in Beverley. We are looking for someone to welcome clients and their pets to the practice in a warm, professional manner and provide support to our friendly team.
This is a busy, varied role so previous experience would be preferable but not required. Ideal applicants will be computer literate, confident and want to grow within the role, and we offer funded training, including courses with the BVRA, to support this.
Roles and responsibilities include, but are not limited to:
- Managing the practice diary; booking in appointments and surgical procedures.
- Answering a range of client questions via email and telephone.
- Pro-active communication between clients and colleagues to ensure the day runs smoothly.
- Administration duties e.g. scanning paperwork, filling in forms etc.
- Processing prescription requests.
- Taking payments.
- Promoting offers and services.
- Ensuring that reception is clean and well-stocked.
Benefits
- Extensive free online Linnaeus CPD program
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- Recruitment referral reward scheme
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including:
- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
About us
At Norwood Veterinary Group, we pride ourselves on the professionalism and compassion of our entire team and we endeavour to maintain the highest standards of qualification and experience.
Between our two branches, in Beverly and Kingswood, we have modern equipment and facilities to offer a full and excellent range of services to clients and their pets.
Norwood Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.
At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.
We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
#LI-ST1 #LI-Onsite
We are proud to be Linnaeus, part of Mars. Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people. Why Linnaeus? - We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets - We lead on sustainability and collectively drive positive change for people, pets and the planet - We prioritise your mental health and wellbeing – valuing equity, diversity and inclusion - We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one. We team up within our Mars family in partnership for a stronger future. Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at careers@linnaeusgroup.co.uk
Veterinary Receptionist in Beverley employer: Norwood Beverley
At Norwood Veterinary Group, we are dedicated to creating a supportive and inclusive work environment where our team can thrive. As a part of Linnaeus and Mars Veterinary Health, we offer extensive training opportunities, competitive benefits, and a commitment to employee wellbeing, ensuring that you can grow your career while making a meaningful impact in the lives of pets and their owners. Join us in Beverley, where your passion for animal care will be valued and nurtured in a vibrant, professional setting.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist in Beverley
✨Tip Number 1
Get to know the company! Research Norwood Vets and Linnaeus to understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Veterinary Receptionist, you'll be the first point of contact for clients and their pets. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation with ease.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local veterinary events. Building relationships can give you insider info about the role and might even lead to a referral, which can significantly increase your chances of landing the job.
✨Tip Number 4
Don't forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. This not only shows your enthusiasm but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Veterinary Receptionist in Beverley
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for working with pets and people. A warm, friendly tone can go a long way in making a great first impression.
Tailor Your Application:Make sure to tailor your application to the role of Veterinary Receptionist. Highlight any relevant experience or skills that match the job description, like managing appointments or handling client queries. This shows us you’re serious about the position!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points for your skills and experiences if it helps readability. We appreciate straightforwardness, so make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our fantastic team at Norwood Vets.
How to prepare for a job interview at Norwood Beverley
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Veterinary Receptionist. Familiarise yourself with managing appointment bookings, handling client queries, and the importance of pro-active communication. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Showcase Your People Skills
As a receptionist, you'll be the first point of contact for clients and their pets. Practice how you would greet clients warmly and handle their questions. Think about examples from your past experiences where you've demonstrated excellent customer service or teamwork, as this will highlight your suitability for the role.
✨Prepare for Common Questions
Anticipate questions like 'How would you handle a difficult client?' or 'What would you do if you were overwhelmed with tasks?' Prepare thoughtful responses that reflect your problem-solving skills and ability to stay calm under pressure. This will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.
