Veterinary Patient Care Coordinator/Veterinary Assistant in Norwich

Norwich Regional Animal Hospital is hiring a Veterinary Patient Care Coordinator/Veterinary Assistant.

Status: Full-time

Salary: From $20.00 per hour

Schedule: 4-day work week, 8:00 am - 5:00 pm, Monday through Friday. Closed Saturday.

Benefits Highlights:

• Competitive pay, 401(k) matching, tuition support, and referral bonuses.
• Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee discounts.
• Quarterly team bonuses, continuing education allowance, state license & VTNE fee reimbursement, and uniform allowance.
• Six paid holidays and an Employee Assistance Program.

Norwich Regional Animal Hospital (NRAH) is looking for a compassionate and engaged Patient Care Coordinator to join our small but mighty team. We are a small animal general practice with an amazing and diverse clientele. The current team in place is a very hard-working group committed to quality medicine and compassionate care that is tailored to the needs of each patient.

Patient Care Coordinator Responsibilities:

• Providing compassionate care to patients and clients.
• Responding to client communications.
• Serve as the first point of contact for our clients, both in person and on the phone.
• Scheduling appointments and having an understanding of our calendar.
• Communicating with other hospitals to request medical records and coordinate referrals.
• Managing client accounts and accurately documenting communications.
• Preparing estimates for procedures and discussing financial commitments with clients.
• Building initial rapport and long-term relationships with both pets and clients.
• Communicating within the team, proactively managing the needs of the clients.
• Operating practice management software (AVImark) and related software platforms.

Desired Qualities:

• Excellent administrative skills, such as phone etiquette, strong organizational and time-management abilities, proficiency in computer skills and navigating the internet.
• Balances the needs of clients with the time and focus of the medical staff.
• Can communicate compassionately with clients who may be worried or distraught.
• Demonstrates patience, calmness, and caring while maintaining boundaries with clients.
• Has experience in animal or human medical settings.

Requirements:

• High school diploma or equivalent.
• A positive attitude and be a team player.
• Well skilled in balancing multiple priorities and tasks with attention to detail.
• Experience recognizing your limits and asking for help as needed.
• Strong work ethic and track record of being reliable.

Veterinary Assistant Clinical Duties:

• Assisting in animal examinations and treatments.
• Monitoring and comforting patients before and after procedures.
• Preparing and cleaning exam rooms, equipment, and surgical tools.
• Administering medications and collecting lab samples (as directed).
• Educating clients on pet care, nutrition, and preventive medicine.
• Maintaining accurate patient records.

Qualifications:

• Previous experience in a veterinary clinic or animal care role preferred; on-job training is offered for the right candidate.
• Passion for animal welfare.
• Excellent communication and teamwork skills.
• Ability to multitask in a fast-paced environment.
• High school diploma or equivalent.

Compensation Package:

• A Monday-Friday work week with a floating weekday off.
• Staff discounts on care.

Benefits:

• Flexible approach to compensation that reflects your skill set and future performance.
• 401(k) matching & Roth Retirement Savings Plan.
• Flexible Spending Account (full-time only).
• 529 Savings Plan.
• Tuition Support Program (full-time only).
• Health insurance, including medical, dental, and vision (full-time only).
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only).
• Up to three weeks of full pay for the birth or adoption of a child (full-time only; after one year of service).
• Sick Time / Paid Time Off.
• Free/discounted lab work for all employee pets.
• Pet discounts on services and products.
• Quarterly Team Rewards Bonus Program.
• VTNE exam fee reimbursement.
• Continuing education allowance.
• Six paid holidays (full-time only).
• Employee Assistance Program.
• Employee discount program.

Join Our Team! Think you’re the Veterinary Patient Care Coordinator/Veterinary Assistant we’re looking for? Apply today!

Diversity, equity, and inclusion are core values at Norwich Regional Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees.