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For Companies At a Glance
- Tasks: Ensure safety and security while providing a warm welcome to visitors.
- Company: Join a vibrant theatre team dedicated to visitor experience.
- Benefits: Enjoy 25 days holiday, birthday off, and discounts on food and theatre tickets.
- Why this job: Make a real difference in visitor safety and create memorable experiences.
- Qualifications: Customer service experience and a valid SIA licence (training provided).
- Other info: Flexible part-time hours with opportunities for personal and professional growth.
The predicted salary is between 13 - 16 £ per hour.
Contract Type: Permanent, part time 20 hours contracts, working on a shift basis, 3 or 4 days out of 7, including evening and weekend working. We are open to applicants seeking more than 20 hours per week.
About The Role
As a key member of our front of house team, Safety & Security Supervisors will play an important role in both the safety and security of our buildings and the people using them and the overall visitor welcome and experience. While on shift you will be greeting customers and helping to look after them during their visit. In the event of an incident or emergency you will support the Visitor Services Duty Manager to follow procedures and ensure the safety of our guests. Covering both Front and Back of House areas, you will be vigilant to any safety or security risks and follow best practice and Norwich Theatre procedures to de-escalate and resolve any issues that arise.
About You
With excellent customer skills and a natural welcoming and professional manner, you will have experience in a customer facing role involving safety and security and be used to working with the general public and resolving conflicts. This role will require you to hold a valid Security Industry Authority (SIA) licence, however we will provide training and funding to enable you to obtain this if you do not currently hold it.
We offer
- A good salary
- 25 days holiday (pro-rata), plus public holidays and your birthday off
- An inclusive culture focused on wellbeing and happiness
- Commitment to personal and professional development
- Discounts on a range of food, drink and theatre tickets
- Access to My Discounts, an employee discount scheme offering savings on retail, gyms, travel, utilities and more
Closing Date: Wednesday 21st January 2026
Interviews: Week commencing 26th January 2026
Visitor Services Safety and Security Supervisor employer: Norwich Theatre
Contact Detail:
Norwich Theatre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Services Safety and Security Supervisor
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially around safety and customer service. Practise common interview questions and think about how your experience aligns with their needs.
✨Tip Number 3
Show off your personality! When you get the chance to meet them, be yourself and let your passion for customer service shine through. They want someone who can create a welcoming atmosphere for visitors.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our team and the amazing work we do.
We think you need these skills to ace Visitor Services Safety and Security Supervisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in safety and security roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your customer service prowess!
Show Your Personality: We love a friendly face! When writing your application, let your natural welcoming manner shine through. Use a conversational tone that reflects your personality and shows us you’re the right fit for our team.
Highlight Relevant Experience: If you've got experience dealing with the public or resolving conflicts, make it known! We’re keen on candidates who can demonstrate their ability to handle tricky situations while keeping a cool head.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Norwich Theatre
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Visitor Services Safety and Security Supervisor. Familiarise yourself with safety protocols, customer service expectations, and how to handle emergencies. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Skills
Since this role involves a lot of interaction with the public, be prepared to discuss your previous customer-facing experiences. Think of specific examples where you've successfully resolved conflicts or ensured a positive experience for guests. This will demonstrate your ability to handle the demands of the job.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle various situations, especially regarding safety and security. Practice answering scenario-based questions, such as what you would do in an emergency or how you would de-escalate a tense situation. This will show that you can think on your feet and prioritise guest safety.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they handle specific safety challenges. This not only shows your interest in the position but also helps you gauge if the company culture aligns with your values.
