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- Tasks: Supervise hospitality operations and ensure top-notch customer service in our vibrant venues.
- Company: Join Norwich Theatre, a leading arts organisation with a passion for creativity and community.
- Benefits: Enjoy 25 days holiday, your birthday off, and discounts on food, drink, and theatre tickets.
- Why this job: Be part of an exciting team that delivers unforgettable experiences in the heart of the arts.
- Qualifications: Experience in hospitality, strong customer service skills, and a keen eye for detail.
- Other info: Opportunities for personal and professional development in a supportive and inclusive environment.
The predicted salary is between 30000 - 42000 £ per year.
Hours: 37.5 hours per week, working across Monday to Sunday, mornings, daytime and evenings.
About Us: Norwich Theatre is one of the leading arts organisations in the UK and the largest in the East of England, encompassing the historic Theatre Royal, the creative hub Stage Two, and the intimate mid-scale Playhouse. We present, produce and co-create a vibrant programme of live performance and creative engagement activities to entertain, enrich and inspire audiences of all ages and backgrounds, and we work with national and international partners to ensure we bring the very best theatre to our region. We are an independent not-for-profit charity with no regular public funding, and rely on a share of ticket sales, one-off grants, fundraising/membership schemes and other commercial activities to deliver the work we do both on stage and in communities.
About The Role: The Hospitality Supervisor will ensure the smooth running of operations in all our Commercial areas. Assisting the Commercial Operations Manager and directing the Hospitality team each day in our Bars, Restaurant, Café and Events, the role will deliver a first-class experience in all our Commercial activities in our buildings and events.
Main Purpose of the Role:
- To assist the Commercial Operations Manager in the smooth day-to-day running of all Norwich Theatre commercial areas—Restaurant, Bars, Café, Playhouse, roving sales and Events.
- To ensure customer care and standards of service in all areas are of the highest level and meet the standards set by the Head of Commercial.
- Provide supervision and guidance for the Hospitality team.
About You: You will have recent relevant experience in a busy hospitality or leisure environment, ideally with experience of working and supervising in a restaurant and bar environment. A knowledge of EPOS till systems and cash handling, together with a people and customer focus will be key. The successful candidate will have experience of providing outstanding customer service and an eye for detail.
We Offer: A good salary, 25 days holiday (pro-rata), plus public holidays, your birthday off, and an inclusive culture focused on wellbeing and happiness. We have a commitment to personal and professional development, discounts on food, drink and theatre tickets and access to My Discounts, an employee discount scheme offering savings on retail, gyms, travel, utilities and more.
Closing date: 25th January 2026
Interview dates: Week commencing 26th January 2026
Hospitality Supervisor employer: Norwich Theatre
Contact Detail:
Norwich Theatre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Supervisor
✨Tip Number 1
Network like a pro! Reach out to folks in the hospitality scene, especially those connected to Norwich Theatre. A friendly chat can open doors and give you insider info on job opportunities.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for hospitality shine through. Share stories about your experiences and how you’ve made a difference in previous roles.
✨Tip Number 3
Be ready to demonstrate your skills! Prepare for practical assessments or role-play scenarios during interviews. Think about how you’d handle customer service situations or lead a team in a busy environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, making it super easy for us to connect.
We think you need these skills to ace Hospitality Supervisor
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through! Share specific experiences that highlight your enthusiasm and commitment to providing top-notch customer service.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Hospitality Supervisor role. Use keywords from the job description and showcase relevant skills and experiences that align with what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Highlight your achievements in a way that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Norwich Theatre
✨Know Your Venue
Before the interview, take some time to research Norwich Theatre and its various commercial areas. Familiarise yourself with their bars, restaurant, and café offerings. This will not only show your genuine interest in the role but also help you discuss how you can contribute to enhancing the customer experience.
✨Showcase Your Experience
Be ready to share specific examples from your past roles in hospitality. Highlight situations where you provided outstanding customer service or successfully supervised a team. This will demonstrate your capability to meet the high standards expected by the Head of Commercial.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in a busy environment. Think about how you would handle difficult customers or manage a busy shift. Practising these scenarios will help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the hospitality areas. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
