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- Tasks: Supervise daily operations in bars, restaurant, café, and events for a top-notch experience.
- Company: Join Norwich Theatre, a leading arts organisation in the UK, dedicated to vibrant live performances.
- Benefits: Enjoy flexible zero-hour shifts, 25 days holiday, discounts on food, drinks, and theatre tickets.
- Why this job: Be part of a creative team that values wellbeing, personal growth, and community engagement.
- Qualifications: Experience in hospitality, customer service skills, and knowledge of EPOS systems are essential.
- Other info: This role offers a unique chance to work in a dynamic arts environment.
The predicted salary is between 29000 - 42000 £ per year.
- Location: Norwich, Norfolk, United Kingdom
- Earnings: £13.95 to £13.95
Hours: Zero hours with the ability to select shifts that fit around your availability.
About Us
Norwich Theatre is one of the leading arts organisations in the UK and the largest in the East of England, encompassing the historic Theatre Royal, the creative hub Stage Two, and the intimate mid-scale Playhouse. We present, produce and co-create a vibrant programme of live performance and creative engagement activities to entertain, enrich and inspire audiences of all ages and backgrounds, and we work with national and international partners to ensure we bring the very best theatre to our region.
We are an independent not-for-profit charity with no regular public funding, and rely on a share of ticket sales, one-off grants, fundraising/membership schemes and other commercial activities to deliver the work we do both on stage and in communities.
About the role
Norwich Theatre is looking for a Hospitality Supervisor to help ensure the smooth running of operations in all our Commercial areas. Working alongside the Hospitality Operations Manager and directing the Hospitality team each day in our Bars, Restaurant, Café and Events the role will deliver a first class experience in all our Commercial activities in our 3 Buildings.
Main Purpose of the Role
- To assist the Commercial Operations Manager in the smooth day to day running of all Norwich Theatre commercial areas- Restaurant, Bars, café, roving sales and Events
- To ensure Customer care and standards of service in all areas are of the highest level and meet the standards set by the Head of Commercial
- Provide supervision and guidance for the Hospitality team
About You
You will have recent relevant experience in a busy Hospitality or leisure environment, ideally with experience of working and supervising in a Restaurant and bar environment. A knowledge of EPOS till systems and cash handling, together with a people and customer focus will be key. The sucessful candidate will have experience of providing outstanding customer service and an eye for detail.
We Offer
A good salary, 25 days holiday (pro-rata), plus public holidays, plus your birthday off, together with an inclusive culture focussed on wellbeing and happiness. We have a commitment to personal and professional development, discounts on a range of on food, drink and theatre tickets and access to My Discounts, employee discount scheme, offering savings on retail, gyms, travel, utilities and more
Please see the attached for full job description.
Closing date 12th September 2025.
Interview dates are to be confirmed.
Hospitality Supervisor employer: Norwich Theatre Royal Trust
Contact Detail:
Norwich Theatre Royal Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Supervisor
✨Tip Number 1
Familiarise yourself with Norwich Theatre's mission and values. Understanding their commitment to community engagement and high-quality service will help you align your answers during the interview, showcasing how you can contribute to their goals.
✨Tip Number 2
Network with current or former employees of Norwich Theatre. They can provide valuable insights into the company culture and expectations for the Hospitality Supervisor role, which can give you an edge in your application.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your ability to lead a team and deliver exceptional customer service. Being able to articulate these experiences clearly will show your suitability for the role.
✨Tip Number 4
Stay updated on the latest trends in the hospitality industry, especially in relation to customer service and operational efficiency. This knowledge can help you discuss innovative ideas during your interview, making you stand out as a candidate.
We think you need these skills to ace Hospitality Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Hospitality Supervisor position. Tailor your application to highlight relevant experience in hospitality and customer service.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in hospitality, particularly in supervisory roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to deliver outstanding customer service.
Write a Compelling Cover Letter: In your cover letter, express your passion for the role and the arts. Mention specific experiences that align with the job requirements, such as managing teams or improving customer satisfaction in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a hospitality role.
How to prepare for a job interview at Norwich Theatre Royal Trust
✨Showcase Your Customer Service Skills
As a Hospitality Supervisor, your ability to provide outstanding customer service is crucial. Prepare examples from your past experiences where you went above and beyond for customers, demonstrating your commitment to high standards.
✨Familiarise Yourself with EPOS Systems
Since knowledge of EPOS till systems is important for this role, make sure to brush up on any relevant experience you have. If you’ve used specific systems before, be ready to discuss how you handled transactions and managed cash effectively.
✨Understand the Venue's Offerings
Research Norwich Theatre and its various commercial areas. Familiarise yourself with their bars, restaurant, café, and events. This will show your genuine interest in the role and help you answer questions about how you would enhance the customer experience.
✨Demonstrate Leadership Qualities
As you'll be directing a team, it's essential to showcase your leadership skills. Prepare to discuss your approach to supervising staff, resolving conflicts, and ensuring a smooth operation during busy periods.